Subject Matter Expert

2 weeks ago


Navi Mumbai, Maharashtra, India Orange Full time

The Voice & Video Technical Analyst is responsible for ensuring the effective operation of the Voice & Video environment through understanding of Cisco VOIP Technology.

He should have adequate knowledge of configurations and troubleshooting skills to support projects and performance issues.

  • Discussion with client concerning requirement. Also engagements included direct interaction with program IT-Infrastructure team for transitions and critical changes.
  • He / She should also possess good communication skills. In addition, they are responsible for the resolution and/or escalation of the production incidents.
  • Should be able to understand LAN & WAN terminology and also should be able to correlate their impact on VOIP segment.
  • Supporting VOIP Cluster components with hands on experience on configuration & administration of
  • Cisco Call Manager, Cisco unified call Manager, Cisco Unity, Gateways. VoIP products. SRST.
  • Cisco Unity Connection (Voice Mail)
  • Cisco IP Enterprise Contact Centers (UCCX, UCCE) with ICM, PG.
  • Cisco Voice Gateways & IVR (SIP, MGCP, H.323)
  • SIP Trunking with CUCM & CUBE
  • Problem Management & RCA.
  • Rich experience on Voice Solution Network Designing with HLD/LLD.
  • Configuration and supporting VOIP implementation at remote sites.
  • Validation of VOIP implementation documents like site readiness, POA, UAT.
  • Configuring & Troubleshooting Voice gateway & gatekeeper. Configuring & Troubleshooting Unity Connation & Contact center Environment
  • Configuring & Troubleshooting Voice Protocol MGCP, H.323, SIP
  • Configuration and supporting QoS & Packet analysis.
  • Configuration and supporting Switching, VLAN, Ether channel, HSRP.
  • Troubleshooting Call Manager, Voice Gateway, On Net Calling Issues
  • Create awareness of VOIP technology in end user
  • Support VOIP analysis and reporting to achieve savings.
  • Good Communication skills and ability to coordinate with global stakeholders.
  • Preparing network performance reports and suggesting recommendations accordingly.
  • Managing and coordinate with Cisco TAC for escalation.
  • Suggesting Upgrade plan for Clients by verifying the compatibility matrix. Escalate the issues to vendor team and coordinate with them to resolve critical issues.

about you:

  • The Voice & Video Technical Analyst is responsible for ensuring the effective operation of the Voice & Video environment through understanding of Cisco VOIP Technology.

    He should have adequate knowledge of configurations and troubleshooting skills to support projects and performance issues.
  • Discussion with client concerning requirement. Also engagements included direct interaction with program IT-Infrastructure team for transitions and critical changes.
  • He / She should also possess good communication skills. In addition, they are responsible for the resolution and/or escalation of the production incidents.
  • Should be able to understand LAN & WAN terminology and also should be able to correlate their impact on VOIP segment.
  • Supporting VOIP Cluster components with hands on experience on configuration & administration of
  • Cisco Call Manager, Cisco unified call Manager, Cisco Unity, Gateways. VoIP products. SRST.
  • Cisco Unity Connection (Voice Mail)
  • Cisco IP Enterprise Contact Centers (UCCX, UCCE) with ICM, PG.
  • Cisco Voice Gateways & IVR (SIP, MGCP, H.323)
  • SIP Trunking with CUCM & CUBE
  • Problem Management & RCA.
  • Rich experience on Voice Solution Network Designing with HLD/LLD.
  • Configuration and supporting VOIP implementation at remote sites.
  • Validation of VOIP implementation documents like site readiness, POA, UAT.
  • Configuring & Troubleshooting Voice gateway & gatekeeper. Configuring & Troubleshooting Unity Connation & Contact center Environment
  • Configuring & Troubleshooting Voice Protocol MGCP, H.323, SIP
  • Configuration and supporting QoS & Packet analysis.
  • Configuration and supporting Switching, VLAN, Ether channel, HSRP.
  • Troubleshooting Call Manager, Voice Gateway, On Net Calling Issues
  • Create awareness of VOIP technology in end user
  • Support VOIP analysis and reporting to achieve savings.
  • Good Communication skills and ability to coordinate with global stakeholders.
  • Preparing network performance reports and suggesting recommendations accordingly.
  • Managing and coordinate with Cisco TAC for escalation.
  • Suggesting Upgrade plan for Clients by verifying the compatibility matrix. Escalate the issues to vendor team and coordinate with them to resolve critical issues.

additional information:

  • The Voice & Video Technical Analyst is responsible for ensuring the effective operation of the Voice & Video environment through understanding of Cisco VOIP Technology.

    He should have adequate knowledge of configurations and troubleshooting skills to support projects and performance issues.
  • Discussion with client concerning requirement. Also engagements included direct interaction with program IT-Infrastructure team for transitions and critical changes.
  • He / Sh

  • Subject Matter Expert

    4 weeks ago


    Mumbai, Maharashtra, India quatrro business support services pvt. ltd. Full time

    Apply for Subject Matter Expert Managed Services QBSS, Career Progress Consultants in Mumbai for 3 - 7 Year of Experience on

  • Subject Matter Expert

    2 weeks ago


    Mumbai, Maharashtra, India quatrro business support services pvt. ltd. Full time

    Apply for Subject Matter Expert Managed Services QBSS, Career Progress Consultants in Mumbai for 3 - 7 Year of Experience on

  • Subject Matter Expert

    2 weeks ago


    Mumbai, Maharashtra, India BrainHap Full time

    Subject SPECIALIST RESPONSIBILITIESSubject matter experts are definitive sources of knowledge who contribute their expertise to enhance organizational efficiency.They evaluate organizational needs, determine suitable technical solutions, and ensure that defined requirements are met.Salary: From ₹10,000.00 per monthSchedule: Day shiftAbility to...


  • Mumbai, Maharashtra, India SEVEN CONSULTANCY Full time

    Apply for Subject Matter Expert Biology, Career Progress Consultants in Mumbai for 2 - 5 Year of Experience on

  • Subject Matter Expert

    2 weeks ago


    Mumbai, Maharashtra, India NMIMS Full time

    The subject matter expert (SME) provides the knowledge and expertise in a specific subject, business area, or technical area for a project. Evidence that a person would make a valued SME for the institute would include the ability to: Define procedures or standards, since he/she has the knowledge of what the right or best way to execute a task would be. ...

  • Subject Matter Expert

    2 weeks ago


    Navi Mumbai, Maharashtra, India TutorU Full time

    About the internship:Selected intern's day-to-day responsibilities include:1. Prepare test papers [MCQs] [chapter-wise, unit-wise, or full-length]2. Prepare IMP questions [chapter-wise]3. Prepare notes [chapter-wise]4. Prepare Worksheets [chapter-wise]5. Prepare PYQs [full length]6. Research Content and maintain a database of YouTube links [normal paced,...

  • Subject Matter Expert

    4 weeks ago


    Navi Mumbai, Maharashtra, India TutorU Full time

    About the internship:Selected intern's day-to-day responsibilities include:1. Prepare test papers [MCQs] [chapter-wise, unit-wise, or full-length]2. Prepare IMP questions [chapter-wise]3. Prepare notes [chapter-wise]4. Prepare Worksheets [chapter-wise]5. Prepare PYQs [full length]6. Research Content and maintain a database of YouTube links [normal paced,...

  • Subject Matter Expert

    2 weeks ago


    Mumbai, Maharashtra, India SID Global Solutions Full time

    HiWe have Opening for Subject Matter expert in Windows,Linux and DatabaseLocation:MumbaiMode:Work from OfficeCertification:Windows - MCSE ,Linux-RHCE(DO not Apply if you don't have any of the Certifications)Job Description:8+ years of System ,Administration,SME experience,he Subject Matter Expert (SME) for Windows, Linux, and Database Systems plays a...

  • Subject Matter Expert

    2 weeks ago


    Mumbai, Maharashtra, India Pravdaa Full time

    Job Title: Senior Network Subject Matter Expert (SME) Seeking a skilled professional with over 6 years of experience in Network Management to carry out solution architecting and deliver onsite support in a 24/7 networking environment (Data & Voice) at specific BCCL location Responsibilities include Data Center and onsite IT infrastructure Network monitoring,...

  • Subject Matter Expert

    2 weeks ago


    Mumbai, Maharashtra, India Datamatics Global Services Limited Full time

    Experience- 8 years of relevant experience- Qualifications- Bachelor's or advanced degree/BSC/MSc, BCA. MCA, BE/BTech and MTech- Mandatory Skills Work independently on setting up complex surveys in Q and SPSS.- Job Desc- Job Title Subject Matter Expert (SME) for Q Job Location Remote Work, Mumbai, IndiaRole SummaryKey Responsibilities Work independently on...


  • Navi Mumbai, Maharashtra, India Testbook Full time

    Overview:Content is the bed-rock of Testbook's operations. With several thousand questions being solved daily on the site and mobile app, it is of utmost importance that there be a steady supply of content to match the demand. Subject Matter Experts along with content creators are responsible for creating and curating content for Testbook's enormous question...

  • Subject Matter Expert

    2 weeks ago


    Mumbai, Maharashtra, India Shri Vile Parle Kelavani Mandal Full time

    Evidence that a person would make a valued SME for the institute would include the ability to:Define procedures or standards, since he/she has the knowledge of what the right or best way to execute a task would be. Define performance objectives and determine acceptable performance levels. Provide recommendations for procedural improvements. Understand the...

  • Subject Matter Expert

    2 weeks ago


    Mumbai, Maharashtra, India Orange Business Full time

    About the role:We're searching for a talented and passionate Subject Matter Expert having experience on Cloud and IT infrastructure management to join our Service Delivery team, which is responsible for Integration, managing, securing, and supporting Cloud & IT infrastructure for our customers around the world.This is a senior-level position that involves...

  • Subject Matter Expert

    2 weeks ago


    Mumbai, Maharashtra, India Orange Business Services Full time

    About the role:GroupBox1We're searching for a talented and passionate Subject Matter Expert having experience on Cloud and IT infrastructure management to join our CoE - Managed IT Services, which is responsible for remotely managing, securing, and supporting Cloud & IT infrastructure for our customers around the world.Your will provide design, engineering,...


  • Navi Mumbai, Maharashtra, India Testbook Full time

    Overview:Content is the bed-rock of Testbook's operations. With several thousand questions being solved daily on the site and mobile app, it is of utmost importance that there be a steady supply of content to match the demand. Subject Matter Experts along with content creators are responsible for creating and curating content for Testbook's enormous question...

  • Subject Matter Expert

    2 weeks ago


    Mumbai, Maharashtra, India Orange Business Services Full time

    About the role:We're searching for a talented and passionate Subject Matter Expert having expertise on cloud network and security technologies to join our CoE - Managed IT Services, which is responsible for remotely managing, securing and supporting Cloud & IT infrastructure for our customers around the world.Your will provide design, engineering,...

  • Subject Matter Expert

    2 weeks ago


    Navi Mumbai, Maharashtra, India Testbook Full time

    About TestbookThe fastest rising startup in the EdTech space, focussed on Engineering and Government Job Exams and with an eye to capture UPSC, PSC, and international exams. Testbook is poised to revolutionize the industry. With a registered user base of over 2.6 Crore students , more than 450 crore questions solved on the WebApp, and a knockout Android App....

  • Subject Matter Expert

    2 weeks ago


    Navi Mumbai, Maharashtra, India Orange Full time

    **key result / decision areas (outcomes)Act as technical expert on R&S, datacenter networking and Wireless technologiesPerform analysis and diagnosis of complex networking and security problemsDeploy and support multi-vendor network & security solutionsDeploy and support network and security monitoring & management toolsPrepare/update HLD & LLD, process and...

  • Subject Matter Expert

    2 weeks ago


    Mumbai, Maharashtra, India Zycus Full time

    Global Delivery- Mumbai***About UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI...


  • Mumbai, Maharashtra, India LearningMate Full time

    Job Title: Subject Matter Expert (Maths + Physics, Maths) Work Experience: 4 - 9 Years Employment Type: Permanent Location: Mumbai, Kolkata, Chennai About Us: We are LearningMate — Powering the World of Education Straive, LearningMate, and Double Line, all three entities are together creating one of the largest data & content solutions teams dedicated to...