Subject Matter Expert
1 week ago
About the role:
GroupBox1
We're searching for a talented and passionate Subject Matter Expert having experience on Cloud and IT infrastructure management to join our CoE - Managed IT Services, which is responsible for remotely managing, securing, and supporting Cloud & IT infrastructure for our customers around the world.
You will be required to handle multiple assignments concurrently, leveraging experience skills in handling complex environments and coordinating task among teams.
You will be required to work in 24x7 shift rotation to ensure service availability to our customers.Job Responsibilities:
- Manage IT infrastructure and Azure cloud services deployed in the customer environment
- Manage operational maintenance, security, and availability of core IT and cloud services
- Deploy and configure cloud services (PaaS/SaaS)
- Troubleshoot and resolve issues related to Cloud services
- Perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters
- Perform Root Cause Analysis (RCA) as part of problem management
- Assist in analyzing historical usage for tracking and trending by CPU, memory, I/O and storage
- Identify performance bottleneck and suggest for the improvements
- Develop and maintain the Technical Disaster Recovery Plan. Provide technical support during disaster. Execute Technical Disaster Recovery plan during DR and DR drill.
- Support L2 operations team resolving P1/P2 incidents, implementing complex changes and improve health if the IT infrastructure in scope
About you:
GroupBox1
This is a customer-facing role and is ideal for an excellent communicator with a positive outlook and having solution mindset.
Ideally you should have 5-8 years relevant experience in large scale Cloud support, having minimum 10 years of industry experience.
You should be ready to work in customer time zone and during off business hours to carryout changes.- Qualifications & Work Experience:
- Azure Architect, MCSE, ITIL certification
- Experience designing, building, and deploying scalable cloudbased solution architectures
- Experience in managing Office 36
- Experience in managing windows server, Active Directory, GPO,
- Experience on supporting middleware
- Experience working with Serverless Computing & Azure Functions
- Proven experience on automation, scripting (PowerShell, Terraform, Bicep, DevOps)
- Experience working with some or all technologies below:
- Azure AD, SSO
- Expertise in Azure, including but CLI experience, Azure DevOps
- Expertise in Terraform
- Experience in Github & Github actions
- Skill Set:
- Ability to handle multiple projects simultaneously
- Knowledge of information security standards and compliance
- Knowledge of vulnerability remediation
- Ability to lead troubleshooting for issues both known and unknown across domain
- Proven ability to provide technical recommendations to solve short
- Proven ability to create technical design documentation using MS Visio
- Understanding and experience in working within an ITIL framework operational environment.
Additional information:
Benefits - At Orange, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. You will be working in a team of cross-functional experts who are working on continuously evolving and challenging technologies.
Life at Orange - At Orange Business Services you are not just joining a tech company, you're joining a worldwide team united to serve our BtoB customers wherever they are on the globe.
Our teams are ready to welcome you and help you make a difference and change the world to build a better, digital and more human place.
You will have the opportunity to grow & develop with the latest technologies at your fingertips. With us you will really make a difference.Department:
International Zone
Contract:
Regular
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