Production Support Lead

2 weeks ago


Bengaluru, Karnataka, India Teamfocus Human Capital Pvt Ltd Full time


SALARY :
40LPA - 50LPA


Role :
Production support lead

Client, established in 2017, transforms businesses through its software platform leveraging blockchain technology. New Street, an ISO-certified company, has a strong and growing global presence, with clients and partners across countries. MiFiX is currently serving 170,000+ customers at INR 800+ crore of AUM.

MiFiX is available for microfinance, loans against remittances, agri loans with, co-lending & securitization, trade finance, bank-in-a-box, and many others in the pipeline.


Industry Recognition :
Winner of "Economic Times future-ready organizations award ".


Winner of the "Innovation in Blockchain" award at the 13th Aegis Graham Bell Awards (supported by the Ministry of Electronics & IT and NITI Aayog).

Winner of the "Deloitte Technology Fast 50 Award 2022 India"

Job Location :
Bengaluru

Roles and Responsibilities :

  • The requirement is for a Handson and minimum of 15+ years of experience in Application Support Lead
  • Communicate with users and other stakeholders for major engineering change and release.
  • Participate in discussions to understand clients' needs, requirements, and manage support work requests.
  • Considerable involvement in the delivery of fixes and its communication to the application users.
  • Onboarding new employees and training them on business and application processes and knowledge sharing with team members.
  • Participate in 24/7 on field support, respond to alerts in a timely fashion, escalate issues as and when needed.
  • Performing analyses on software application functionally and technically and suggesting improvements.
  • Responsibilities include providing technical support to internal and external stakeholders and assisting the business team with software demonstrations.
  • Provide clients with technical support as needed and relay information to the engineering team.
  • Responsible for assessing customer needs, designing, and testing the software.

Requirements and skills :

  • Proven work experience as an Application Support Engineer Lead or similar role
  • Extensive experience in deploying, optimizing, and maintaining software
  • Excellent analytical and problemsolving abilities
  • Superb collaboration, communication (English and Kannada) and time management
)

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