Customer Relationship Associate
2 weeks ago
Company Description
Analytix is a global business consulting firm specializing in international business setup support.
With 15 years of experience, we offer tailored solutions across various sectors, including business incorporation, accounting, tax, GRO and PRO services, as well as digital signature, digital marketing, and brand development solutions.
Our collaborative and experienced team operates in seven countries, including UAE, Saudi Arabia, Oman, Qatar, China, India, and the UK.
Key Responsibilities:
- Communicate effectively with clients to understand their requirements and provide appropriate solutions.
- Build and maintain strong, longlasting client relationships.
- Address client inquiries and concerns promptly and professionally.
- Collaborate with internal teams to ensure clients' needs are met effectively.
- Maintain accurate records of client interactions and transactions.
Qualifications
- Customeroriented mindset with a focus on delivering highquality service
- Proficiency in using CRM software and other relevant tools
- Prior experience in a customer service or sales role is preferred
- Proven experience in customer service, client relations, or a related field.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities.
- Ability to multitask and prioritize workload.
- Fluency in English; knowledge of additional languages is a plus.
- Bachelor's degree in Business Administration, Marketing, or a related field preferred.
Schedule:
- Day shift
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- Customer service: 1 year (required)
Language:
- English (required)
- Hindi (required)
Location:
- Ernakulam, Kerala (required)
Work Location:
In person
Speak with the employer
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