Senior Scrum Master

2 weeks ago

Bengaluru, Karnataka, India Cvent Full time

Overview:

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

The Senior Scrum Master at Cvent (SM) facilitates processes, escalates impediments, manages risk, and helps to drive continuous improvement at the team level. The scrum master acts as a servant leader to the team and promotes scrum best practices and coaches the team to track, and constantly improves its velocity. The Senior Scrum Master is expected to handle 2-3 Sprint teams as a Scrum Master.

Position Duties:

  • Helps to establish sprint cadence.
  • Coordinates with product owners to keep the sprint team's backlog ready and groomed.
  • Facilitates sprint planning, review, daily scrum, refinement meetings, and retrospective events at the team level.
  • Publishes committed sprint objectives.
  • Identifies and escalates impediments.
  • Maintains relevant metrics to help the team monitor their performance.
  • Coordinates elements of the sprint plan with other technology staff outside of the project.
  • Takes responsibility for managing dependencies within the sprint team as well as those dependencies from other development or operations teams.
  • Participates as well as facilitate Scrum of Scrums.
  • Encourages Architect, UX, QT and Sprint team collaboration.
  • Coordinates timely response and support to production line customer issues and helps to ensure that team maintains adherence to Service Level Agreements (SLA).
  • Facilitate Project / Epic estimation process.
  • Communicates sprint status to stakeholders at a fixed cadence.
  • Promotes adherence to Agile software development best practices.
  • Drives continuous improvement initiatives at the team level.
  • Acts as an Agile coach to the development team.

Candidate Requirements:

  • 5 to 8 years of technical experience including 3+ years of experience as a Scrum Master or Agile Coach.
  • Understanding of backlog tracking, burn down metrics, velocity, task definition, and other Agile terminology.
  • Large/enterprise application development experience using Agile methodologies preferred but not required.
  • Strong leadership, time management, conflict resolution, and analytical skills.
  • Able to act as servant leader at the team level or project level.
  • Situational Awareness - Must be the first to notice differences and issues as they arise, make all necessary attempts to solve them before elevating them to management.
  • Drive for continuous improvement.
  • Quick learner - Must be able to quickly gain high level understanding of the technical and business domains of the development team.
  • Self-motivation and the ability to work under minimal supervision are a must.
  • Outstanding written and oral communication.
  • Experience with Atlassian Tools such as Jira and Confluence preferred, but not required.
  • Experience and knowledge of PI planning will be an added advantage.
  • Experience in project management will be an added advantage.

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