Practice Director

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

FIS' Treasury and Risk business is a market leading provider and provides Treasury, Payment, Market and Credit Risk solutions and services to Capital Markets clients.

Across our product lines, we provide professional services that focus on standard application implementations, upgrades, ongoing application support, technical and general consulting services, which ranges from process automation, system integration to ongoing product configuration, up to highly specialized consulting in certain domains, as just a few examples.

Business

• Partners with the global Risk PS leader to deliver the PS revenue, cost and margins globally.
• Works with the global Risk PS leader on accurate financial forecasting and acts to close gaps between forecast and budget.
• Owns the India capacity and ensures the team is staffed correctly to achieve budget.
• Tracks Utilization and allocation of the Group to be ahead of the target
• Works with global Risk PS leader and the business to understand product strategy and ensure services plans/goals are aligned (, introduction of new modules, regulatory change, regional expansion) as well as drive the future PS strategy and transformation in alignment with the business and product strategy.
• Works with global Risk PS leader to develop road-to-home for PS Revenue, provide timely and competitive estimates, strong margins, SOWs and solutions that are sellable and maintainable.
• Works with the services organization and the LOB to develop future budgets and long-range plans.
• Develops strong relationships with internal stakeholders such as product, sales, pre-sales, hosting operations, development and client experience (CX).
• Represents PS interests during pre-sales and contract negotiation (, daily rates, comprehensive scoping in place, key contract terms are included - essentially, we only enter commercially viable PS Contracts).

Responsibilities

• Develops strong relationships with senior stakeholders at key clients and projects and provides thought leadership/trusted advisor role.
• Escalation points for project issues, ownership of Get-to-Green plans.
• Identifies opportunities to upsell/cross sell additional services.
• Works with the global PS leader to develop and execute the hiring plan in alignment with the business and Capital Markets location/hiring strategy.
• Sets relevant individual goals for team members and ensures appropriate development and training plans are in place.
• Identifies key talent within PS by assessing team potential, ensures succession plans are in place and that the development needs of successors are identified and addressed.
• Develops and manages relationships with sub-contracting delivery partners.
• Develops and implements plans to address improvement areas as per Annual employee experience survey.

Innovation

• Creates a culture of continuous improvement.
• Introduces onboarding / packages delivery practices for products in scope. Identifies opportunities to introduce best practices or new services from other line of business.
• Actively participates in the new E2E journey implementing our new way of working End-2-End amongst all parties from Product, CIO, DEV, PS, CX, etc.

General managerial responsibilities

• Analyzes management reports and implement strategies to improve business performance.
• Builds organizational structure to meet business goals and objectives.
• Stays abreast of market and industry trends and project credibility in chosen area of expertise.
• Ensure team meets corporate policy targets, timesheets completions, access reviews etc.
• Makes timely, informed decisions and communicates rationale with factual accuracy and clarity.
• Drives and supports team building initiatives designed to improve morale.
• Managing escalations across the matrixed organization in supporting the PS leadership team members.

The successful candidate will have a transformational track record as a Professional Services leader, ideally with experience in consulting within the financial services vertical. This individual will have a history of managing the growth of client relationships and generating outstanding and sustainable business performance. This leader will have proven ability to execute flawlessly and drive/motivate others to do the same. Success in this role will be determined by the individual's track-record of building sustainable and exponential business growth over an extended period-of- time.

Specific competencies and experiences include:

• Commercial Acumen & Strategy
  • Excellent strategic thinking skills coupled with a track record of successful transformational leadership.
  • Proven ability to grow revenue streams profitably.
  • An ability to initiate and manifest flexibility, adaptability, and creativity.
  • Exceptional analytical skills. Has a strong external focus on client, competitor, regulatory & marketplace trends, preferably in the financial services space.
  • Exhibits a passion for the client, ability to prioritize and retain focus, execute relentlessly, experiment and drive innovation.
  • Strong problem-solving ability, and practical experience in delivering complex solutions in a fast-moving business landscape. Adaptability in pressure situations, and empathy for clients and staff.
• Strong Communication & Client Management Skills
  • Highly articulate communicator who can convey important messages in a clear and compelling manner at all levels of the organization.
  • Proven track record working with "C" suite Executives and Boards, equally comfortable addressing large public audiences or senior level customers.
• Developing and Leveraging Relationships
  • Able to collaborate with other senior FIS leaders to define and communicate a clear strategy with specific goals and measures to determine progress toward those goals. Serve as a thought partner & adviser.
  • Proven collaborative approach; openly sharing information and receptive to the ideas of others.
  • Creating and cultivating networks of people across a global and matrixed organization.
  • High level of energy and a personal style that engenders loyalty and trust among team members, at all levels within the organization.
  • Willingness to travel to visit clients.
• Building and Managing High Performance Teams
  • Superb leadership record having created a positive, highly energized performance climate with clear points of accountability.
  • Excellent people and organization leadership skills. Able to exercise seasoned judgment.
  • Effectively coaches and listens to leaders.
  • An ability to initiate and manifest flexibility, adaptability, and creativity.
  • Known for valuing and supporting diversity.
  • Proven ability to scale up professional services organizations, preferably in the financial services vertical, to meet the needs of a growing business.
• Driving Positive Change
  • Able to effectively challenge the status quo and infuse new ideas and innovation. Experience in growing business in partnership with external third party practices a big plus.
  • Understands the company and business line cultural identity and core strengths, to drive successful change.
  • Proven record of delivering through a large scale and global services function and business.
  • Capable of executing short-term (tactical) and long term (strategic) plans.
  • Setting clear and measurable performance objectives and monitoring progress rigorously, planning, and linking action to business priorities.
  • Proven ability to drive the addition and upskilling of new resources at all levels from senior specialists to junior graduates, and through the thoughtful engagement of third-party partners.

What we offer you :

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities.
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass