School Development Officer

1 week ago

Mumbai, Maharashtra, India VIBGYOR Group of Schools Full time
DesignationSchool Development OfficerLocationSchoolReporting toPrincipalPrimary PurposeOverall, in-charge of the Relationship Cell for the operational Centre. Serve as a link between the organization and the parent/s (existing and potential) ensuring excellent parent service and satisfaction.

Key ResponsibilitiesPrimary responsibilities:

Parent relationship management:
Effectively maintain and develop parent-organization relationships by providing appropriate solutions to all parent enquiries across mediums.

(in-person, over the phone, email, company website etc.)Oversee the resolution of all the parent queries which are outside the purview of the RE cell and be a point of escalation/support where necessary.

Ensure all complaints are registered in PS Tracker and oversee the resolution of complaints for meeting TAT.Periodically review the past parent queries repository/CRM and innovate to develop nifty solutions towards prompt resolutions.

Seek post query resolution feedback (over the phone) and improvise, thereby creating a parent delight and positive brand image.
Ensure the front desk /relationship desk is staffed to ensure no parent is left unattended during operational hours.
Manage the setup of the front office area accentuating the organization brand; placement of posters/standees etc. with assistance from the admin department.

Be cognizant of the latest achievements of the organization/center and cascade it as a part of parent interactions / sales conversations.

Efficiently guide the parent on school systems and process and ensure that the repository of updated information is available at all point in timeKeep track of all organization advertising manual / brochures/admission kits and ensure effective information flow.

Adroitly handle irate parents and ensure that each parent interface ends at parent delight as far as possibleEfficiently make use of all aids available i.e., Hand-outs, Audio visual support to educate the parents on the USPs of the organization and child education pedagogy followed.

Facilitate the information of all elements pertaining to a child's school life cycle, post-school activities, summer camps, etc.

Sales and Marketing:
Ensure active involvement in the complete sales cycle; lead the RE team to meet its sales and revenue goals.
Enhance Parent experience through School Tour, Discovery Room etc. and Parent EngagementsDevise plans to achieve the sales goals and create strategies to meet the annual center targets.

Adroitly oversee the entire sales process and interject; where necessary for all potential parents from first interface to closure, thus positively augmenting the conversions from enquiry to admissions.

Be abreast of the competition school offerings and prevalent market practicesIntroduce and work upon Pre-School and Corporate Tie-Ups and support the teams by providing leads and helping with faster closures.

Initiate and participate in RWA events, parent seminars and other marketing Initiatives to create brand awareness and promote the USPs like Summer Camps, Day Care, PSA activities etc.


Administrative ResponsibilitiesManage admission registration manually and on ERP as per the Process guidelines and generate MIS.Scrutinize and maintain records for all admission forms and documentsEnsure each LC is personally attended to, and best efforts are taken to retain.

Ensuring effective and timely parent grievance resolutionEnsuring a benchmarked PSAT score for the schoolEnsuring timely collection of fees.
Adhere to agreed monthly marketing + existing parent engagement plans.
Ensuring zero percent deviation from agreed audit guidelines and other systems and processesEnsuring timely and complete documentation

Secondary Responsibilities:


People Management and Up-skilling:Should Efficient plan and organize the day to ensure all opportunities are maximizedMust effectively manage the RE cell team; coach, inspire and provide actionable and constructive feedback, provide on-the- job training to improve team performanceShould train the RE cell team on the new USPs being introduced in the organizationShould motivate and inspire the teams to perform better.


Business Acumen Enhancement:
Updated of the past sales trends and records.

Must be aware of the latest news in the education industry make use wherever found necessary towards team knowledge enhancementMust have a detailed understanding of school Manual work to staff, children etc.

Should participate in training workshops on Sales and Marketing to be updated on the latest trends

Work Relations:
Internal:Report to the Principal on all administrative issues.
Interface with all departments for support/ any other operational issue/s

External:
Interface with potential and existing parentsInterface with external vendors towards any marketing initiative execution

Desired Qualification· Graduate/Postgraduate in any discipline preferably in Business Administration or Marketing

Experience· (4-6yrs) with prior sales work experience preferably in Education and Marketing space


Expected Competencies· Leadership skills· Compassion and Conviction skills· Parent Oriented· Proactive and Ambitious· Innovative & Action oriented· Result & Detailed Oriented· Excellent Communication Skills· Ability to Multitask· Optimizing work processes with understanding of business concepts and dynamics.

· Time management


Skills and Knowledge· The candidate must possess knowledge about ERP and admission data and filing.· I should have excellent communication skills and telephone etiquette.· I should have academic and marketing knowledge with a great salesmanship personality.· Should have proficient knowledge of school events and activities in depth.· Should follow the policies and procedures of the organization.


Proficiency Grid:
ERP and Admission Data and FilingProficientCommunication Skills and Telephone EtiquetteProficientAdministrative and ManagerialProficientTrainerProficientMarketingProficientAcademic KnowledgeProficientOratorProficientPolicies and ProceduresProficientSalesmanshipProficientPersonalityProficientEvents and school activities in-depth KnowledgeProficient

  • School Development Officer

    1 week ago

    Mumbai, Maharashtra, India VIBGYOR Group of Schools Full time

    JOB DESCRIPTION – SDO About Us Established in 2004, we are a chain of schools offering national and international curriculums across 36 schools pan India. With our well-researched curriculum, modern teaching methodologies and wide range of extra-curricular activities and facilities we constantly strive to enthuse our students with fascinating learning...

  • School Administration Officer

    1 week ago

    Mumbai, Maharashtra, India Birla Open Minds International School Full time

    Responsibilities: Developing and maintaining school administrative activities. Overall school supervision by ensuring High Efficiency at Low Cost Handling of emergencies & managing crisis Scrutinize and validate the requisition requirements Responsible for supporting the team in innovating newer systems Responsible for following effective practices...

  • Admission Officer Required in a School in Mumbai

    1 week ago

    Mumbai, Maharashtra, India Educohire Full time

    Admission Officer required in a school based in Borivali West, Mumbai.The School works in some capacity towards Social welfare of the Community.They contribute towards providing world-class education to underprivileged students.They require someone who has experience in Social Work and who will work towards building connect with NGO's/Groups on behalf of...

  • Office Administrator

    1 week ago

    Mumbai, Maharashtra, India Wisdom english school Full time

    I want office administrator for office work of school.Salary: From ₹10,000.00 per monthSchedule: Day shiftAbility to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)Experience:Microsoft Office: 1 year (preferred)- total work: 1 year (required)Work Location: In personSpeak with the employer

  • Admission Officer

    1 week ago

    Mumbai, Maharashtra, India KES International School Full time

    Provides first and continual point of contact from enquiry to enrolment. Visits Management. Follow best practice in the admission process Admissions recording and reporting Communication and customer service Supports school orientation events at each new term. Supports mid- term induction processes for new students. Attends events including school affairs...

  • Associate, School

    1 week ago

    Mumbai, Maharashtra, India TeachForIndia Full time

    The Associate, School & Community Relations is responsible for managing school and community partnerships as well as supporting the Program team with Stakeholder Management in schools and communities and Placement of Fellows in Mumbai City. As Associate, City Partnerships and Advocacy, you will be responsible for setting a strong culture of problem-solving...

  • School Principal

    1 week ago

    Mumbai, Maharashtra, India Global Schools Foundation Full time

    Founded in 2002, Global Schools Foundation is a Singapore-headquartered, community-oriented education institution whose mission is to cultivate and nurture young minds into global leaders of the future and is significantly contributing to achieving significant learning outcomes for every child. In the last two decades, the Foundation has grown to 62 campuses...

  • Front Office Tele-counsellor

    1 week ago

    Mumbai, Maharashtra, India FX School Full time

    Experience: 0 to 4 yrs- Location: Mumbai (Andheri West)- Qualification: Graduate / 12th pass- Salary: Commensurate with Experience- Age: Under 30 yrs- Telephonic Counselling of enquires and scheduling appointments for Academic Counsellors- Handling Inbound Calls- Front office Management & Coordination- Welcoming & Managing New EnquiriesKey-skills:Working...

  • Pre School Trainer

    1 week ago

    Mumbai, Maharashtra, India HRD ONLINE Full time

    PRE SCHOOL MANAGER AND TRAINER- JOB DESCRIPTION: Reporting to: Head Preschools and ECCEd Hours: Full Time 40 hours per week, Monday Friday.Purpose of the position- PRE SCHOOL MANAGER AND TRAINER- To train quality teachers for Birla Open Minds preschools.Responsibilities and duties:PRE SCHOOL MANAGER AND TRAINER will Ensure proper overall working and...

  • School Counselor

    1 week ago

    Mumbai, Maharashtra, India The Akanksha Foundation Full time

    The Akanksha Foundation is a non-profit organization with a mission to provide children from low-income communities with a high-quality education, enabling them to maximize their potential and transform their lives. Akanksha works primarily in the field of education, addressing formal education by initiating school reform through its School Project....

  • School Counselor

    1 week ago

    Navi Mumbai, Maharashtra, India The Akanksha Foundation Full time

    Aspire. Achieve. Be the ChangeThe Akanksha Foundation is a non-profit organization with a mission to provide children from low-income communities with a high-quality education, enabling them to maximize their potential and transform their lives. Akanksha works primarily in the field of education, addressing formal education by initiating school reform...

  • Business Development Manager

    1 week ago

    Mumbai, Maharashtra, India Orchids The International School Full time

    Job DescriptionBusiness Development ManagerAbout Us:K12 Techno Services Pvt. Ltd. is a leading education service provider in India, offering a dynamic suite of academic support, services and solutions to schools.The education sector has extensively evolved in the last decade. Hence, the academic needs of students and parents have also grown consequently. The...

  • Intern - School Listing Operations

    1 week ago

    Mumbai, Maharashtra, India K12 Techno Services Pvt. Ltd Full time

    Intern - School Listing OperationsResponsibilities: Assist with data entry and management of school listings on our website. Perform quality checks on existing school listings to ensure accuracy and completeness. Research and collect relevant information about schools for profile creation. Assist with responding to basic inquiries from schools and parents...

  • School Counsellor

    1 week ago

    Mumbai, Maharashtra, India Relcon Infraprojects Limited Full time

    Listening to students' concerns regarding social, academic, or personal circumstances. Providing students with support and guidance on how to deal with problems. Mediating and improving relationships between students, parents, and teachers. Counselling individuals and groups as required. Conducting assessments to determine students' strengths, weaknesses,...

  • School Principal

    1 week ago

    Mumbai, Maharashtra, India VIBGYOR Group of Schools Full time

    Primary Purpose The primary purpose of principal should be to maintain high standard of academic performance. Must be a strategic leader for school's improvement and development. Should effectively guide and motivate staff to drive their best as per the VIBGYOR philosophy. Key Responsibilities Financial Operation. Ensure proper preparation of the School's...

  • Business Development Manager

    1 week ago

    Mumbai, Maharashtra, India Orchids The International School Full time

    Job Description Business Development Manager About Us: K12 Techno Services Pvt. Ltd. is a leading education service provider in India, offering a dynamic suite of academic support, services and solutions to schools. The education sector has extensively evolved in the last decade. Hence, the academic needs of students and parents have also grown...

  • Primary School Teacher

    1 week ago

    Mumbai, Maharashtra, India Apni Shala Full time

    WHAT ARE WE LOOKING FOR? Deep commitment to work towards wellbeing and SEL of students and other stakeholders in the education system Ability to adapt and respond to difficult and uncertain circumstances Spirit of collaboration and trust in working with and supporting a team Inclination and openness to continuous learning, feedback and growth Ability to...

  • Stem Trainer Required for a Reputed School in

    1 week ago

    Mumbai, Maharashtra, India EducoHire Full time

    STEM Trainer Required for a Reputed School in Kolhapur,Maharashtra Job Responsibilities: Eager to learn. Planning and Delivering STEM & ROBOTICS curriculum at schools. Adopting a datadriven attitude towards measuring learner progress. Attending to individual student needs and provide additional learning support when needed.Demonstrating various STEM products...

  • School Career Counselor

    1 week ago

    Mumbai, Maharashtra, India Solo Hires Full time

    Job Role: School Career Counselor.Responsibilities: Provide individual and group counseling sessions to students to address academic, personal, and social issues. Provide individual and group counseling sessions to students to address academic, personal, andsocial issues. Conduct assessments and evaluations to identify students' needs and develop...

  • Dean School of Physiotherapy

    1 week ago

    Navi Mumbai, Maharashtra, India DY Patil University Full time

    Position: Dean, School of PhysiotherapyLocation: DY Patil UniversityOverview: We are seeking a dynamic and visionary leader to serve as the Dean of the School of Physiotherapy at DY Patil School of Physiotherapy. The Dean will provide strategic direction, academic leadership, and administrative oversight to ensure the continued growth and success of the...