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Technical Support Analyst

3 months ago

Delhi, Delhi, India NorthStar HR Consultants Full time
Job Title - Technical Support AnalystJob Location - Baner, Pune, MaharashtraDomain - Security

About Client -Our client is on a mission to make security possible.

By combining the power of a Security Operations Platform, with security expertise, their customers have increased visibility, the ability to confidently automate across the security lifecycle, and effectively measure and manage risk for continuous improvement.


About the Role -This person will be the front line of support for all customer queries that don't relate to pricing.

They are focused on resolving bugs, mis incidents, and how to use features, specifically for the search light/DRP product. Essentially if something is broken, they will fix it. They will articulate technical information and put it in a clear way to non-technical customers. This is almost all through email, 97% of it. They are also going to enhance the role to focus on Take downs as well.

Do you have what it takes?2-3 years of work experience as Technical Support.
Good writing skillClient facing experienceCan speak and write technically