Customer Care Executive(Inbound Process)

1 week ago


Noida, Uttar Pradesh, India onlineinfatuation Full time
Job Description

Job Profile:
Customer Care Executive(Inbound voice process)

Location:
Noida Sector 59

Qualification: 12th pass

Salary :
INR Up-to 11,000

Experience:

Fresher

Age: 18 to 35

Job Summary:
Customer care executives should be responsible for problem solving, addressing inquiries, and providing support across various communication channels.

Role And Responsibility:

  • Identify and understand customer issues, providing effective and timely resolutions.
  • Collaborate with relevant teams to address complex problems and follow through to resolution.
  • Develop a deep understanding of products/services to provide accurate information to customers.
  • Clearly convey information, instructions, and solutions to customers.

Requirements:

  • Minimum 12th pass or equivalent.
  • Good communication skills in the local language and basic proficiency in English.
  • Ability to learn and adapt quickly in a dynamic customer service environment.

Skills

  • Handling customer complaints
  • Create customer care protocol
  • Problem solving
  • Active listening
  • Adaptability

Shift:
For girls 7 am to 7 pm rotational shift (rotational week off)
For boys 24/7(rotational shift and rotational week off)

Salary:
Up to ₹11,000.00 per month

Schedule:

  • Day shift
  • Rotational shift

Education:

  • Higher Secondary(12th Pass) (preferred)

Experience:

  • Technical support: 1 year (preferred)
- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:

  • Hindi (preferred)
  • English (preferred)

Ability to Commute:

  • Noida, Uttar Pradesh (required)

Ability to Relocate:

  • Noida,

Uttar Pradesh:
Relocate before starting work (required)

Work Location:
In person

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