Customer Care

1 week ago

Noida, Uttar Pradesh, India Victaman services private limited Full time
We are hiring a customer service representative to manage customer queries and complaints.

Responsibilities:

  • Require one year relevant experience in inbound process
  • Excellent communication in English and Hindi
  • A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help troubleshooting a technical issue
  • Answering customers' questions about its products and offering suggestions to fit their needs; handling the order process and taking payments;
  • Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed
  • To most effectively help customers, call center agents need to understand the company's offerings and to be able to communicate policies and product information well.
  • It is also important to be empathetic, have a positive attitude and to be able to stay calm and polite, even when callers get upset.
  • Being organized and focused is necessary for the agent to input information into the company's computer systems while also talking to the caller

Qualifications-

  • 12th or Graduate
  • Language
  • Hindi & English
  • Age 1830

For Inbound-

  • Good communication skills
  • Rotational shift and week off
  • Salary for fresher 15k In hand
  • Experience 16.5k in hand

Shift window-

  • For Girls 6AM 6PM ( any 9 hrs. shifts )
  • For Boys 6AM 12AM ( any 9 hrs. shift)

Job Types:
Full-time, Permanent

Pay:
From ₹200,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Fixed shift
  • Monday to Friday
  • Morning shift
  • Weekend availability

Supplemental pay types:

  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • Noida,

Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)

Education:

  • Higher Secondary(12th Pass) (required)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:

  • Hindi (preferred)
  • English (preferred)

Work Location:
In person

Speak with the employer

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