Trainer (Customer Care)

1 week ago

Noida, Uttar Pradesh, India Smartmovess consultant zone Full time

Job Profile:
Trainer (Customer care)

Location:
Noida Sector 59

Salary:
Up-to 25k

Experience:

Minimum 2 year

Working Days: 6 Days

Job Type:
Full Time

Job Summary :

A Customer Service Trainer in the BPO (Business Process Outsourcing) industry plays a crucial role in ensuring that customer service representatives are well-equipped with the necessary skills and knowledge to deliver exceptional service.

Here are the key responsibilities, skills, and qualifications associated with the role of a Customer Service Trainer in the BPO industry.


Job Role & Responsibility

  • Design and develop training programs for new hires and ongoing training for existing customer service representatives.
  • Conduct orientation sessions for new hires to introduce them to company policies, procedures, and customer service expectations.
  • Implement training modules to enhance communication, problemsolving, and conflict resolution skills.
  • Ensure that customer service representatives have a comprehensive understanding of the products or services offered by the company.
  • Ensure that representatives are proficient in using technology for customer interactions.

Requirements:

  • Substantial experience in customer service roles is essential. This firsthand experience allows trainers to understand the challenges faced by customer care representatives.
  • Excellent verbal and written communication skills are crucial for delivering effective training sessions and creating clear training materials.
  • Strong interpersonal skills are important for building relationships with trainees and creating a positive and collaborative learning environment.
  • Familiarity with customer service software, CRM systems, and other tools used in customer care.
  • Capability to design and develop training programs, including creating training materials and resources.
  • Skill in providing constructive feedback to trainees and assessing the effectiveness of training programs.
  • Leadership qualities to inspire and motivate trainees to excel in their roles.

Skills

  • Excellent verbal and written communication skills are crucial for effective training delivery and interaction with trainees.
  • Strong interpersonal skills to build rapport with trainees and create a positive learning environment.
  • Ability to address challenges and find solutions to trainingrelated issues.
  • Understanding and empathy towards the challenges faced by customer service representatives.

Job Types:
Full-time, Permanent

Salary:
Up to ₹25,000.00 per month

Schedule:

  • Day shift
  • Fixed shift
  • Morning shift

Supplemental pay types:

  • Performance bonus

Education:

  • Bachelor's (preferred)

Experience:

  • Technical support: 1 year (preferred)
- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:

  • Hindi (preferred)
  • English (preferred)

Work Location:
In person

Speak with the employer

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