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L1 Desktop Support Engineer

3 months ago

India Excis Compliance ltd Full time
Job Description


• Reading error codes flashed up on the device


• Swapping out hardware


• Tracing faults using diagnostic devices and software


• Upgrading components


• Assisting the support staff of other service-providers


• May require some staggered shifts


• Will require some travel to sites


• Other duties may be assigned


• Inventory Management


• Supervise the flow of company's stocked goods


• Keep a detailed record of each new or returned goods as it enters or leaves the stockroom.


• Control and oversee ordering inventory, storage of inventory, and control the amount of goods


• Update the record file


• Common inventory management techniques knowledge


• Daily, Weekly and Monthly Reporting on IT Stock.


• Must be able to produce trend analysis report on common failures on end user devices.

Requirements · Years of experience: Intermediate, typically 2 to 4 years of applied skills and experience
· Supplier resources have completed industry standard training and certifications to include A+ certification or have equivalent work experience at a minimum of 3 years.
· Completion of required training and certifications or have equivalent work experience at a minimum of 3 years. to perform warranty hardware repair of HP, Dell, and Lenovo devices including warranty parts ordering, repair/replacement, and defective part return.
· Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client.
· Familiarity with OSX, iOS, and Android operating systems in order to provide best-effort support to End users using related devices.
· Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues.
· Ability to utilize provided knowledge article to resolve issues with client specific applications.
· Customer-facing "soft skills" including strong verbal and written communications
· Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.
· Exercises independent judgment within defined practices and procedures to determine appropriate action.
· Acts as an informed team member providing analysis of information and limited project input.
· Evaluates unique circumstances and makes technical and procedural recommendations.
· Distinctive service and customer orientation
· Fluent English in spoken and written
· Conversational local language
· Close attention to detail, and ability to work independently, as well as part of a team, on multiple projects
· Must be able to handle multiple tasks and adjust priorities within deadlines

Requirements
· Years of experience: Intermediate, typically 2 to 4 years of applied skills and experience · Supplier resources have completed industry standard training and certifications to include A+ certification or have equivalent work experience at a minimum of 3 years. · Completion of required training and certifications or have equivalent work experience at a minimum of 3 years. to perform warranty hardware repair of HP, Dell, and Lenovo devices including warranty parts ordering, repair/replacement, and defective part return. · Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client. · Familiarity with OSX, iOS, and Android operating systems in order to provide best-effort support to End users using related devices. · Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues. · Ability to utilize provided knowledge article to resolve issues with client specific applications. · Customer-facing "soft skills" including strong verbal and written communications · Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues. · Exercises independent judgment within defined practices and procedures to determine appropriate action. · Acts as an informed team member providing analysis of information and limited project input. · Evaluates unique circumstances and makes technical and procedural recommendations. · Distinctive service and customer orientation · Fluent English in spoken and written · Conversational local language · Close attention to detail, and ability to work independently, as well as part of a team, on multiple projects · Must be able to handle multiple tasks and adjust priorities within deadlines