Customer Success Engineering Lead

1 week ago


India HARP Technologies and Services Full time

Shift Timing : EST

Location :
R
emote

Experience : 8+ yrs

Role and Responsibilities :

  • Work closely with customers to gain an understanding of their business goals, technical requirements, and challenges.
  • Partner with Pre-Sales and Sales team, to be introduced, and establish close contact in the early days to understand customer use cases/timelines.
  • Maintain weekly/monthly cadence contact to educate, understand, and build strong relationships.
  • Understand database architecture and various integration points with application development frameworks and analytical tools.
  • Assist in the design and implementation of endtoend solutions that align with customer needs and our product offerings.
  • Ensure the quality and reliability of delivered solutions by conducting timely reviews and validations to meet customer expectations.
  • Ensure customer issues are resolved on time and within scope by proactively addressing challenges.
  • Collaborate and coordinate with internal teams to ensure successful project execution and a consistent and positive customer experience.
  • Evangelize best practices by educating customers and becoming their trusted advisor, providing an overall business solution.
  • Share reports/dashboards to CSEs and regional heads with learnings and suggested actions.
  • Conduct regular checkins with customers to assess their satisfaction levels, identify opportunities for improvement, and address any issues or concerns.
  • Monitor key performance indicators (KPIs) and customer success metrics to track customer health and identify areas for Skills and Experience :
8+ years of experience working with international customers in a post-sales technical role.

Experience in Managing a team of Database Administrators / Architects.

  • Deep experience and understanding of complex applications, distributed systems, and custom technology deployments in a variety of customer environments
  • Handson experience with several of the following technologies: MySQL, MS SQL, Oracle SQL, NoSQL, SingleStore, Key Value Stores, Python, Analytics, Data Warehouse, Business Intelligence, and/or "Big Data" technology
  • Deep expertise in relational/distributed database implementation, advanced SQL query optimization, and SQL query tuning.
  • Technical familiarity with data storage and cloud technologies and protocols such as Kafka, S3, Monitoring/Observability (Data Dog, Grafana), security, encryption, Kubernetes, TCP/IP networking, virtualization, data backup/archive, public/private/ hybrid cloud, DR, HA, CDC, Replication, Backup/Restore
  • Handson expertise and a firm understanding of SQL, Linux OS, and cloud storage
  • Knowledge of cloud technologies
  • Exceptional written and oral communication skills
  • Strong customerfocus mindset, with a passion for delivering customer satisfaction.
  • Bachelor's degree in computer science or other technical field
  • This role requires extensive Global customer interaction experience.
Mandatory Skills :

  • DBA
  • Query optimization
  • Performance tuning
  • Cloud
  • Linux
  • Big data
  • NoSQL
  • Data warehousing
Good To Have :

  • Python
  • Networking

TCPIP
)
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