Customer Retentions Advisor

1 week ago


Mumbai, Maharashtra, India TechMahindra Full time

Retention Specialist Responsibilities:

  • Communicating with customers and sales representatives.
  • Analyzing customer behavior.
  • Gathering information about customer complaints.
  • Developing aggressive retention strategies based on customer feedback.
  • Negotiating with customers to renew contracts and retain business.
  • Meeting with the sales team to propose customer retention solutions.
  • Writing and presenting customer behavior reports.
  • Building positive relationships with customers and business associates.

Job Types:
Full-time, Regular / Permanent

Salary:
Up to ₹500,000.00 per year

Benefits:

  • Provident Fund

Schedule:

  • Night shift
  • Rotational shift
  • UK shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Are you comfortable with Malad (Mumbai) Location?

Education:

  • Higher Secondary(12th Pass) (required)

Experience:

  • Customer retention (required)
- any BPO (required)

  • International or Domestic BPO (required)

Language:

  • English (required)

Shift availability:

  • Overnight Shift (required)
  • Night Shift (required)

Willingness to travel:

  • 100% (required)


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