Customer Service Representative

1 week ago


Navi Mumbai, Maharashtra, India Selections HR Services Private Limited Full time

Job Title:
Customer Service Executive (Semi-Technical Voice Process)

Location:
Entire Mumbai and Navi Mumbai

CTC:
₹17,000 to ₹30,000 In-hand

Shift:
Night Shift

Process:
Voice

-
  • Ready to enhance your career with an attractive salary package and exciting opportunities? Join us as a Customer Service Executive at our dynamic BPO Call Center

Job Description:
We are searching for enthusiastic Customer Service Executives to join our international BPO call center team. If you have experience in inbound and outbound calling, especially in technical support like resolving WiFi issues and other technical queries, and are open to night shifts, we want to hear from you

Key Responsibilities:

  • Technical Support: Handle inbound and outbound customer calls related to technical queries, such as WiFi issues and other technical support needs.
  • Customer Service: Offer excellent customer service and support to international clients.
  • Issue Resolution: Address customer queries, issues, and complaints promptly.
  • Record Maintenance: Keep accurate records of customer interactions and transactions.
  • Performance Targets: Meet performance goals and ensure customer satisfaction.
  • Team Collaboration: Work with team members to enhance customer service processes.

Qualifications and Skills:

  • Experience: Previous experience in an international BPO call center is preferred.
  • Qualification: HSC or Grad Freshers are welcome.
  • Communication: Strong communication skills in English.
  • Problem-Solving: Effective problem-solving abilities and quick thinking.
  • Technical Skills: Ability to manage technical customer inquiries and provide solutions.
  • Computer Proficiency: Proficient in utilizing computer systems and software applications.
Why Choose Us?

  • Attractive Salary Package: Competitive salary range of ₹17,000 to ₹30,000 inhand per month
  • Night Shift Premium: Additional compensation for night shift work.
  • Career Growth: Opportunities for professional growth and career development.
  • Dynamic Environment: Work in a fast-paced and supportive team environment.
  • Employee Benefits: Enjoy various perks and benefits to enrich your work experience.

Requirements:

  • Shift Availability: Must be willing to work night shifts.

  • Location:
Open to candidates from Entire Mumbai and Navi Mumbai.

  • Immediate Joiners: Immediate joiners preferred.
Ready to start an exciting journey with us? Send your resume to apply and become part of a team that appreciates your skills and offers you a fulfilling career.

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