Customer Care Executive(Voice)

2 weeks ago


T Nagar Chennai Tamil Nadu, India Talent syndicate pvt ltd Full time

Executive/ Senior executive - Customer Service

Location:
Chennai

Reporting to:
Team Leader - Customer Service

Purpose of the Role:


The objective of this role is to deliver exceptional customer service by focusing on service skills andensure all required operational parameters are met and adhered to.

He/she shall be closely involved ininteracting with customers on a day to day basis, clarifying and resolving customer complaints andqueries, determining the cause of the problem, providing best resolution

Role Description:

  • Willingness to work in rotational Off & rotational Shifts.
  • To resolves product or service problems by clarifying the customer's complaint.

Key Result Areas:


This role will drive high performance customer service by ensuring the desired level of productivity, callquality, SME skills, resolution providing skills are as per the organizations required norms.


  • Education: Graduate or equivalent.
  • Work Experience: Minimum of 3 Years of work experience.
  • Experience in customer service or call center background is preferred.
  • Strong communication skills.
  • Good interpersonal skills.
  • Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage.

Pay:
Up to ₹450,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Education:

  • Diploma (preferred)

Experience:

- customer care: 1 year (preferred)
- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:

  • Hindi (preferred)
  • English (preferred)

Work Location:
In person

Speak with the employer

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