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DB IS Operations India- Associate

3 months ago

Bengaluru, Karnataka, India F335 Deutsche India Private Limited, Bangalore Branch Full time

Description

An Associate is responsible for the effective day to day management of the production and process of Tax Services Business. Incumbent can be placed in any of the Tax Services Process and should possess complete knowledge of their core and cross trained process which can be International Tax Reclaims, Compensation Tax Processing, Duplicate Inquiries, S1, Processing of Duplicate Tax Vouchers & Q1 Reporting. Candidates or Applicants is responsible for ensuring that functions are fulfilled to agreed standards and timescales using appropriate tools and techniques. It includes facilitating efficient and effective MIS Reporting and Exception Handling. This role is focused on providing support to the Manager and will act as a point of reference for team members, management and other concerned parties. The role involves a strong element of team support, interpersonal, management and customer relations' skills. Excellent personal organisation and prioritisation skills are required with the ability to adapt to changing demands and priorities.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above

Your key responsibilities

The jobholder is responsible for

Domain knowledge of the processes. Should be completely involved in daily production. Reporting to the client and the management Timely escalations of exceptional issues to internal management Ensuring that service levels are met and strive to exceed service levels Coordinating with the training team and Senior team members to ensure that all documentation, processes and procedures are accurate and up to date and ensure that all staff are aware of these and follow them Planning and managing training and ensure staff are adequately trained Ensuring ongoing coaching of team members and ensure personal development plans are in place for all team leaders and members Ensuring productivity processes are robust and strive to improve productivity Managing the quality control process within the team, ensure adherence to quality concepts and drive a process of continuous improvement in quality Monitoring, measuring and reporting on operational issues, opportunities and development plans and achievements within agreed formats and timescales Promoting awareness of the Escalation Matrix within the team and ensure adherence of the same Owning the allocation and prioritization of all work. Review and reallocate work as necessary.

The jobholder will strive to deliver on these responsibilities

Through an active demonstration of the company values in behaviour and attitude By building supportive relationships with peers and colleagues By continually up-grading domain knowledge By understanding the business of the company and the related market dynamics By exhibiting discipline on a personal level as well as a professional level By actively managing related risks and anticipating change By demonstrating pride in the company brand

Your skills and experience

Skills & Work Experience

Describe the skills and experience considered essential to do the job Good communication skills Computer literate Ability to prioritize work Proactive team player Problem solving capabilities Eye for detail High interpersonal skills Service excellence oriented People Management

Qualifications

Describe the qualifications considered essential to do the job, e.g., Chartered Accountancy, MBA, etc Graduate / Postgraduate German Level B1/ Diploma

Key Performance Indicators

Ensuring that the performance indicators as mentioned in the service level agreement for all the processes are met. Meet and exceed timelines targets on a consistent basis. Meet and exceed quality targets on a consistent basis To ensure that the queries are raised within the stipulated TAT Create and maintain MIS sheet To provide process improvement suggestion To conduct quality checks

How we'll support you

Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs