Regional Customer Lifecycle Manager
2 weeks ago
Overview
The CLO Program Manager is responsible for managing the design and delivery of outsourced global tele services solutions through a ecosystem of world-class global tele vendors. The role involves leading operational performance focused on ensuring the highest standards of compliance and executing business strategy through service delivery excellence. A key part of the role is ensuring supplier performance continually meets and exceeds customer and stakeholder expectations. This roles involves a high level of executive stakeholder engagement and stakeholder management across a matrix organisations.
Qualifications
5-7 years of experience in MS sales, operations, or a similar industry, with experience in partner or field management. A Master's degree or MBA is preferred. Demonstrated leadership skills and capabilities in diverse and highly complex environments. Excellent communication skills and the ability to simplify complex situations with strong analytical and problem-solving skills.Key Skills/Attributes
The successful candidate should have the ability to pivot between the strategic and tactical Excellent relationship building and cross functional collaboration Leads by listening and incorporating diverse opinions and backgrounds. Active sharing of best practice and continuous improvement mindset Pre-emptive approach to problem identification and partnering with others to solve. Executive level communication experience. Business focused Storytelling capabilities Agile workstyle, working to remove barriers to launching and enabling new business projects within Team Skilled negotiator and proven track record in influencing outcomes which add value to over all delivery outcomes Experience in using technology to enable sales process efficiency, experience in building requirements for low code, no code reporting. Previous experience in using AI/Copilot to improve, restructure or automate manual processes and programs Compliance knowledge and experience. Previous experience in working in Managed Outsourced contract environments. (internal candidates) Experience with Employee Central, CoreIdentity, IDEAs.The role is based in Bangalore.
This is a pivotal role in leading the success of CLO supported business motions, and the successful candidate will have the opportunity to make a significant impact on Microsoft's future success.
Responsibilities
Manage supplier performance and KPIs, tracking vendor performance at a local and global level. Drive vendor audits and create a monthly vendor scorecard. Own the monthly business reviews with global vendors and various Corp stakeholders. Verify the monthly performance results of the vendors. Manage program ROB, tracking budgets and spend for the program. Manage supplier headcount and financials. Ensure all program performance and compliance objectives are met. Contribute to the design and build of new program content and delivery plans for new services. Develop and maintain strong relationships with Microsoft business stakeholders and global tele vendors, ensuring alignment with Microsoft's goals and objectives. Collaborate with cross-functional teams to drive continuous improvement and innovation in the tele sales program. Monitor and analyse market trends and competitive landscape to inform program strategy and direction. Lead change management initiatives to drive adoption of new program features and capabilities. Ensure compliance with legal and regulatory requirements, as well as Microsoft's policies and standards. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect-
Regional Customer Lifecycle Manager
2 weeks ago
Bengaluru, Karnataka, India Microsoft Full timeOverviewThe CLO Program Manager is responsible for managing the design and delivery of outsourced global tele services solutions through a ecosystem of world-class global tele vendors. The role involves leading operational performance focused on ensuring the highest standards of compliance and executing business strategy through service delivery excellence....
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