Manager Infrastructure Engineering- Critical Incident Management
3 weeks ago
Final Job Description About the Client ARAs Client – Global Consulting Firm is a leading multinational advisory and technology services organization, operating across infrastructure, cloud, application modernization, and managed services. The company is headquartered in Bengaluru with clients across North America, Europe, and APAC. Job Description – IT Service Management Representative Location: Pan India/Bangalore Role Overview We are seeking an experienced IT Service Management Representative to oversee and manage the delivery of IT production systems and services. The role involves supporting the entire infrastructure service management lifecycle, ensuring client satisfaction, mitigating risks to services, and maintaining high availability of production systems and devices. You will play a key role in operational excellence and driving improvements across IT operations. Key Responsibilities Act as a Subject Matter Expert (SME) for Critical Incident Management and IT Service Operations. Lead and collaborate with cross-functional teams to ensure seamless service delivery. Take ownership of team decisions and guide team members toward performance excellence. Work closely with multiple internal teams and contribute to key operational decisions. Provide effective solutions to complex problems impacting multiple teams. Conduct and facilitate training programs to elevate team capabilities and encourage knowledge sharing. Monitor, measure, and analyze service performance metrics to identify areas of improvement. Ensure continuous availability and performance of production systems and services. Professional & Technical Skills Must-Have Skills Expertise in Critical Incident Management , with a minimum of 12 years of hands-on experience. Strong knowledge of IT Service Management (ITSM) frameworks , particularly ITIL . Proven experience in incident response , major incident handling , and escalation management . Ability to troubleshoot and resolve complex technical issues under pressure. Familiarity with service monitoring tools, dashboards, and operational technologies. Additional Information This role is based in Gurugram . Candidates must meet the requirement of 15 years of full-time education . Ideal for individuals who excel in high-impact environments and can manage critical production systems efficiently.
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Bengaluru, India ARA Resources Pvt. Ltd. Full timeFinal Job DescriptionAbout the ClientARAs Client – Global Consulting Firm is a leading multinational advisory and technology services organization, operating across infrastructure, cloud, application modernization, and managed services. The company is headquartered in Bengaluru with clients across North America, Europe, and APAC.Job Description – IT...
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Bengaluru, India ARA Resources Pvt. Ltd. Full timeFinal Job DescriptionAbout the ClientARAs Client – Global Consulting Firm is a leading multinational advisory and technology services organization, operating across infrastructure, cloud, application modernization, and managed services. The company is headquartered in Bengaluru with clients across North America, Europe, and APAC.Job Description – IT...
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Bengaluru, India ARA Resources Pvt. Ltd. Full timeFinal Job DescriptionAbout the ClientARAs Client – Global Consulting Firm is a leading multinational advisory and technology services organization, operating across infrastructure, cloud, application modernization, and managed services. The company is headquartered in Bengaluru with clients across North America, Europe, and APAC.Job Description – IT...
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Critical Incident Manager
5 days ago
Bengaluru, Chennai, India Temenos Full timeWe are currently hiring for Critical Incident Managers inChennai/BangaloreExperience: YearsNotice period: Immediate to 30 DaysRole & responsibilitiesInvestigation and troubleshooting on arising technical issuesApplication release management, deployment of patches and services pack for cloud solutions, in addition to supporting implementations and major...
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Critical incident Management
7 days ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely...
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Critical incident Management
4 weeks ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident ManagerExperience: 6–8 yearsCertification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical incident Management
2 weeks ago
Bengaluru, India HCLTech Full timeJob Description Job Title: Major/Critical Incident Manager Experience: 68 years Certification: ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring...
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Critical incident Management
2 weeks ago
Bengaluru, Karnataka, India, Karnataka HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical Incident Management
6 hours ago
Bengaluru, Hyderabad, Pune, India Lecan Solutions Full timeRole & responsibilitiesCritical Incident Management+major incident managementPreferred candidate profileNP-30-45DAYS
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Incident Management
2 weeks ago
Bengaluru, Karnataka, India Capgemini Engineering Full time ₹ 12,00,000 - ₹ 36,00,000 per yearChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...
