Technical Support Specialist
6 hours ago
Salary: 18K per monthLocation:KolkataKey Responsibilities:Provide hands-on technical support for complex or escalated issues.Conduct regular training sessions to enhance product and troubleshooting knowledge.Collaborate with other departments (Engineering, QA, Product, etc.) to address recurringtechnical issues.Maintain documentation for processes, FAQs, and knowledge base articles.Identify process improvement opportunities to increase efficiency and service quality.Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field.1-3 years of experience in technical support. Strong understanding of IT systems, networks, and troubleshooting tools. Excellent problem-solving, analytical, and communication skills. Proven ability to manage team performance and motivate staff. Experience with helpdesk/ticketing systems (e.g., Zendesk, Jira, Freshdesk). Ability to handle high-pressure situations and multiple priorities.Preferred Qualifications:Experience in supporting SaaS or enterprise software environments. Knowledge of CRM systems, APIs, or cloud technologies. Ability to handle a team is a mustKey Performance Indicators (KPIs): SLA adherence rate Customer satisfaction (CSAT/NPS) First call resolution rate Ticket backlog and response time Team productivity and attrition rate
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Technical Specialist
3 weeks ago
Agra, India Go Nature Full timeLocation: AgraExperience Required: 3 Year To 5 YearsQualification: B.Tech (Computer Science / IT / Electronics / Related Discipline)Language: Fluent English (Verbal & Written)Employment Type: Full-timeSalary: 40,000 - 60,000 Per month (based on experience)Industry: Wellness and Fitness Services.Company Description:Go Nature is an online/offline holistic...
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Technical Specialist
3 weeks ago
Agra, India Go Nature Full timeLocation:AgraExperience Required:3 Year To 5 Years Qualification:B.Tech (Computer Science / IT / Electronics / Related Discipline) Language:Fluent English (Verbal & Written) Employment Type:Full-time Salary:40,000 - 60,000 Per month (based on experience) Industry:Wellness and Fitness Services.Company Description: Go Nature is an online/offline holistic...
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Technical Specialist
3 weeks ago
Agra, India Go Nature Full timeLocation: AgraExperience Required: 3 Year To 5 YearsQualification: B.Tech (Computer Science / IT / Electronics / Related Discipline)Language: Fluent English (Verbal & Written)Employment Type: Full-timeSalary: 40,000 - 60,000 Per month (based on experience)Industry: Wellness and Fitness Services.Company Description:Go Nature is an online/offline holistic...
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Technical Specialist
3 weeks ago
Agra, India Go Nature Full timeLocation: AgraExperience Required: 3 Year To 5 YearsQualification: B.Tech (Computer Science / IT / Electronics / Related Discipline)Language: Fluent English (Verbal & Written)Employment Type: Full-timeSalary: 40,000 - 60,000 Per month (based on experience)Industry: Wellness and Fitness Services.Company Description:Go Nature is an online/offline holistic...
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Technical Specialist
3 weeks ago
Agra, India Go Nature Full timeLocation: Agra Experience Required: 3 Year To 5 Years Qualification: B.Tech (Computer Science / IT / Electronics / Related Discipline) Language: Fluent English (Verbal & Written) Employment Type: Full-time Salary: 40,000 - 60,000 Per month (based on experience) Industry: Wellness and Fitness Services. Company Description: Go Nature is an online/offline...
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Technical Specialist
3 weeks ago
Agra, India Go Nature Full timeLocation: AgraExperience Required: 3 Year To 5 YearsQualification: B.Tech (Computer Science / IT / Electronics / Related Discipline)Language: Fluent English (Verbal & Written)Employment Type: Full-timeSalary: 40,000 - 60,000 Per month (based on experience)Industry: Wellness and Fitness Services.Company Description:Go Nature is an online/offline holistic...
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Technical Specialist
3 weeks ago
Agra, India Go Nature Full timeLocation: Agra Experience Required: 3 Year To 5 YearsQualification: B.Tech (Computer Science / IT / Electronics / Related Discipline)Language: Fluent English (Verbal & Written)Employment Type: Full-timeSalary: 40,000 - 60,000 Per month (based on experience)Industry: Wellness and Fitness Services.Company Description:Go Nature is an online/offline holistic...
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Technical Specialist
11 hours ago
Agra, Uttar Pradesh, India Go Nature Full time ₹ 2,50,000 - ₹ 3,50,000 per yearLocation:AgraExperience Required:3 Year To 5 YearsQualification:B.Tech (Computer Science / IT / Electronics / Related Discipline)Language:Fluent English (Verbal & Written)Employment Type:Full-timeSalary:25, ,000 Per month (based on experience)Industry:Wellness and Fitness Services.Company Description:Go Nature is an online/offline holistic community focused...
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Customer Support Associate
5 days ago
agra, India beBeeSupport Full timeCustomer Support SpecialistWe are looking for a highly skilled and detail-oriented Customer Support Specialist to join our team.This role involves managing inbound customer communications, ensuring timely and professional support delivery.Responding to email inquiries from customersHandling inbound phone support and follow-up callsLogging and triaging...
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Technical Specialist
3 weeks ago
Agra, India Go Nature Full timeLocation: Agra Experience Required: 3 Year To 5 Years Qualification: B.Tech (Computer Science / IT / Electronics / Related Discipline) Language: Fluent English (Verbal & Written) Employment Type: Full-time Salary: 40,000 - 60,000 Per month (based on experience) Industry: Wellness and Fitness Services. Company Description: Go Nature is an online/offline...