Quality Team Lead- BPO

3 weeks ago

Kanpur, Uttar Pradesh, India Tech Mahindra Full time

Job Title: Quality Team Lead

Location: Hyderabad

Job Summary

The Quality Lead for Mapping Operations will oversee a team responsible for quality checks of map data. The ideal candidate should have strong understanding of mapping data quality frameworks, processes and standards.

Key Responsibilities

  • Lead, mentor, and motivate a team of Quality analysts to achieve operational goals.
  • Identify data quality challenges and proactively mitigate the issues.
  • Implement data quality policy and validation rules.
  • Monitor day-to-day activities of Quality analysts to ensure adherence to SLAs, quality metrics, and client guidelines.
  • Track team performance using data quality KPIs and provide actionable feedback to team members.
  • Collect, analyze, and interpret complex data related to quality control processes, utilizing tools and techniques to identify trends, patterns, and areas for improvement.
  • Generate comprehensive reports and presentations to communicate findings and recommendations to stakeholders.
  • Identify and address quality issues promptly.
  • Identify and recommend improvements to quality control processes.
  • Implement corrective and preventive actions.
  • Collaborate with the Process Excellence and data creation teams to implement best quality practices in mapping operations.
  • Provide regular updates to Quality Manager on team performance and process improvements.
  • Ensure compliance with relevant quality standards, regulations, and industry best practices.

Qualifications

Education

  • Any Graduate.
  • Additional certifications in quality management (e.g., ISO 9001, Six Sigma) are desirable.

Experience

  • 5+ years of experience in quality control management.
  • Proven track record of delivering high-quality results.
  • At least 1 year of experience in Quality supervisory role or 2 years of experience in Quality Analyst role.

Skills

  • Strong leadership and interpersonal skills.
  • Excellent analytical and problem-solving abilities.
  • Knowledge of quality control methodologies and tools.
  • Strong communication and reporting skills.
  • Ability to work effectively in a fast-paced environment.

  • Team Leader

    2 weeks ago

    Kanpur, Uttar Pradesh, India Hiresquad Resources Full time

    Leading BPO in Mumbai(Thane)Hiring For Team Leader/Assistant ManagerUpselling ProcessRequire Experience in Sales//Upselling ProcessRequire min 1Year as Team Leader Experience in International BPOLooking for Candidates from BPO ONLYStrong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLAMust have Excellent Communication SkillsCTC UPTO...

  • Team Lead

    2 weeks ago

    Kanpur, Uttar Pradesh, India Talentxplore Full time ₹ 55,000 - ₹ 65,000 per year

    Role: Team Lead - Field Sales (B2C)Experience: - 6+ yearsLocation: Lucknow, Jaipur, KanpurJob DescriptionManage the overall running of the sales team.Develop and implement strategic sales plans that expand a company's customer base and solidify its presence.Achieving growth and hitting sales targets by successfully managing the team and by assessing the...

  • Lead Quality Assurance Professional

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeQuality Full time ₹ 20,00,000 - ₹ 30,00,000

    Quality Assurance LeadWe are seeking a highly skilled professional to fill the role of Lead Quality Assurance Engineer. As a key member of our QA team, you will be responsible for defining quality standards and best practices.

  • Team Lead

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeTeam Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Team LeadThis is a leadership role where you will oversee daily operations, manage team performance and ensure project deadlines are met.Key Responsibilities:Coordinate between departments to ensure efficient workflow.Provide guidance and support to team members to enhance their skills and performance.Report progress and any issues encountered to...

  • Team Lead

    2 weeks ago

    Kanpur, Uttar Pradesh, India Indbank Global Support Services Full time

    Job DescriptionKey Responsibilities:Digital Strategy Execution- Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals.- Identify key focus areas to enhance digital penetration across customer segments.Team Leadership- Lead and manage a team of Digital Banking Champions, Team Leaders, and support...

  • Interior Design Team Lead

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeInterior Full time ₹ 55,00,000 - ₹ 85,00,000

    Job SummaryThe Interior Design Lead will spearhead and oversee interior design strategy, execution, and detailing across residential, commercial, retail, and hospitality projects.This role ensures that all interior designs meet the brand's aesthetic, functional, sustainability, and quality benchmarks while adhering to project timelines and objectives.Key...

  • Sales Team Lead

    2 weeks ago

    Kanpur, Uttar Pradesh, India Netambit ValueFirst Services Private Limited Full time

    Company OverviewNETAMBIT VALUEFIRST SERVICES PRIVATE LIMITED is a distinguished real estate company with key operations based in Delhi India With a workforce ranging from 51 to 200 employees the company is dedicated to providing exceptional services in the real estate market It operates primarily from its headquarter locations in Delhi Jaipur and...

  • Leadership Opportunity: Team Lead

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeteamlead Full time ₹ 9,00,000 - ₹ 12,00,000

    Leadership Opportunity: Team Lead - OperationWe are seeking an accomplished Team Lead to oversee a team of customer service associates, driving them towards key performance indicators.The successful candidate will be responsible for project execution, monitoring performance metrics and ensuring target compliance.Our ideal candidate will have strong...

  • HR Operations Lead

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeEmployee Full time ₹ 9,26,190 - ₹ 12,10,300

    Job Title: Human Resource Business Partner ManagerAbout the Role:We are seeking a dynamic and experienced HR professional to lead HR operations for our organization.Key Responsibilities:Resolve employee queries and concerns efficiently and track the resolution within agreed timelines.Ensure strict compliance with labor laws and organizational...

  • Quality Systems Director

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeQualityLeader Full time ₹ 8,00,000 - ₹ 12,00,000

    Leading a team of quality professionals is an exciting opportunity to drive business growth through high-quality products and services. Job DescriptionThe role involves developing and implementing quality systems that ensure first-time-right, scalable product designs.This includes designing experiments, processes, and technologies that meet customer needs...