L3 Major Incident Network Engineer

1 week ago

Surat, India Nextbridge IT Solutions Full time


Position: Major Incident L3 Network Engineer

Location: Remote


Role Overview


We are looking for an experienced L3 Major Incident Network Engineer with deep expertise in Cisco Meraki and Fortinet firewalls, along with a solid foundation in enterprise networking. This role will focus on high-severity incident management, complex troubleshooting, and proactive improvements to ensure secure, reliable, and scalable network operations. The ideal candidate has proven hands-on experience across WAN, LAN, WLAN, and SD-WAN, and thrives in high-pressure environments.


Key Responsibilities


  • Serve as L3 escalation point for all network-related Major Incidents (MIM) and Priority-1 (P1) incidents.
  • Own and manage Meraki infrastructure (APs, switches, firewalls, MX, MS, MR, SD-WAN).
  • Configure, manage, and troubleshoot Fortinet firewalls (FortiGate, FortiManager, FortiAnalyzer).
  • Manage and optimize WAN, LAN, and WLAN networks across distributed enterprise sites.
  • Handle SD-WAN environments (Meraki and Fortinet) including routing, failover, and performance tuning.
  • Lead bridge calls/war rooms during critical network outages or security incidents.
  • Collaborate with vendors (Cisco, Fortinet, carriers/ISPs) for escalations and service restorations.
  • Perform root cause analysis (RCA) and produce detailed post-incident reports.
  • Drive proactive network monitoring, tuning alerts and dashboards (ScienceLogic, SolarWinds, etc.).
  • Work closely with security teams to ensure network compliance, access control, and VPN security.
  • Participate in on-call rotation for 24x7 critical support.


Qualifications

  • 1-2 years’ experience with Major Incident Management.
  • 5–8 years of hands-on experience as a Network Engineer in enterprise environments.
  • Mandatory: Strong experience with Cisco Meraki (SD-WAN, MX, MS, MR platforms).
  • Proven expertise with Fortinet firewalls (FortiGate, VPNs, policy configuration, clustering, HA).
  • Solid understanding of routing & switching (BGP, OSPF, EIGRP, VLANs, ACLs, NAT, QoS).
  • Experience in WAN/LAN/WLAN enterprise environments, with multi-site deployments.
  • Familiarity with ITIL Incident & Problem Management processes.
  • Experience with monitoring tools (ScienceLogic, SolarWinds, PRTG, etc.).
  • Industry certifications preferred: Cisco CCNP Enterprise / CCNP Security (or Meraki-specific certs like CMNA, CMNO); Fortinet NSE 4/5/6 or higher.
  • Strong analytical and troubleshooting skills, with ability to lead during outages.


Key Competencies


  • Crisis management: Calm, structured leadership during P1 incidents.
  • Technical depth: Expert in Meraki and Fortinet, with broad networking knowledge.
  • Collaboration: Works across teams, vendors, and stakeholders to drive resolution.
  • Communication: Clear updates during incidents and in RCA documentation.
  • Proactive mindset: Identifies improvements and optimizations beyond just fixes.


Why Join Us?


  • Lead in enterprise-grade networking environments across global operations.
  • Be the go-to expert for Meraki and Fortinet deployments and troubleshooting.
  • Opportunity to shape network strategy and resilience across multiple plants/sites.
  • Competitive compensation, benefits, and growth opportunities.


Must be:

Able to have a noise free environment to work remotely

Have a high-powered machine to use. Virtual Desktop will be provided by Client.

2 months probationary period to 1 year of renewals.

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