Application Support Engineer

3 weeks ago

Nashik, India Smirmatec Private Limited Full time

📍 Remote (India) | 🕒 5:30 PM – 3:30 AM IST (US Market Hours)📅 Monday–Saturday | 💼 Full-Time | 🎯 Probation: 3 Months💰 ₹60,000 – ₹70,000 / month + BonusApply Now:📌 https://forms.gle/SjzNZnzMaGd9PFQx9Incomplete applications (missing form or recording) will not be considered.Minimum Requirements2+ years of experience in SaaS or product-based technical supportFinTech or trading-related platform support background (stocks, options, futures, or analytics tools)Excellent written English -> this is non-negotiableProven ability to self-learn quickly and handle complex workflows independentlyProficiency with Excel/CSV data handlingStrong troubleshooting and reasoning skillsMust complete internal product learning before starting live supportImportant: Candidates who “want to join to learn trading” will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.Strict ExpectationsStrong command of written English – absolutely mandatoryDemonstrated ability to self-learn from detailed documentationHeavy reliance on AI tools for answering users is not acceptableThis role demands critical thinking, trading familiarity, and disciplineAbout UsWe are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.Role OverviewWe are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.This is a technical, product-centric support role — not a BPO or call-center positionYou will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.Only apply if you are serious about trading, product support, and independent learningKey ResponsibilitiesProvide fast, clear, and accurate live chat (primary) and email (secondary) supportHelp traders navigate platform features, trade analytics, and reportsTroubleshoot issues related to account setup, imports, and analytics workflowsIdentify recurring technical issues and resolve them using strong product knowledgeMaintain and efficiently search through a large 200+ page internal knowledge baseDocument findings and curate common questions/answersManage multiple concurrent chats with empathy, speed, and accuracyHiring ProcessSubmit Google Form + mandatory recorded answersProduct knowledge test1–2 interviewsOfferWhy Join UsWork at the intersection of FinTech, trading, and real-time analyticsDirect mentorship and weekly review from company leadershipClear growth into Product, QA, or Technical OperationsCompetitive pay + bonus + global exposureApply Now:📌 https://forms.gle/SjzNZnzMaGd9PFQx9Incomplete applications (missing form or recording) will not be considered.We are an equal-opportunity employer.If you’re sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

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