Lead Application Engineer

Application Engineer Team Lead Location: Pune, India Experience: 8 - 12 years Domain: Cards & Payments domain is Mandatory Work Model: 5 days WFO Key Skills: Java, Spring boot, Microservices, Application Support, Unix/Linux & Team Leading. Job Role: Application Engineering, Investigation of incidents, change request (Small Enhancement), Application development for performance improvement, Emergency fixes and permanent solution for issues reported The role expects candidates to - Review and improve the application availability to customers and reduce downtime. - Ensure all payment functionalities are as per requirements and proactively find the gap and enhance the platform to function as per commitment to clients - Work on change requests/small enhancement, testing, support SIT, UAT phase. - Ensure release implementation and postproduction support - In case of any emergency issues reports, the candidate is expected to provide his expertise to resolve the issue and provide temporary fix and work on problem ticket/permanent enhancement - Ensure governance and closure of all application-related issues reported by clients in agreed SLA framework. - Work closely with IT operations team and identify opportunities of automation to ensure elimination of recurring issues in production. - Work on initiative to improve performance of the platform & critical services and saving on infra utilization, optimization, building automation tools, optimization of microservices & their performance. - Create documentation of processes and change/create SOP. Roles and responsibilities details Participate in the handling of incidents with the aim of their resolution - Participate in supporting the RUN L2/L3 team and resolving production-related incidents/problems. - Debug and troubleshoot Java based applications and resolve technical issues. - Analyze and resolve complex production issues, identifying root causes with implementation support. - Participate in the analysis of incidents by the RUN IT team, and recommend actions to be implemented based on the reported incident - Participate in implementing the necessary developments to resolve the incident - Assist in developing small enhancements and features for existing applications. - Participate in carrying out unit tests and write the documentation corresponding to the modifications made before going into Production Participate in respecting commitments/SLA's - Participate in meeting commitments in terms of deadlines and quality of work provided - Analyze user-reported issues and identify the root cause effectively. - Provide advanced technical support for production systems and ensure minimal downtime. - Participate in compliance with standards specific to your activity - Participate in improving your team's indicators to improve the quality and image of the company - Participate in compliance with the development standards chosen as part of its activity - Participate in defining areas of development for procedures specific to maintenance Participate in RUN team support - Participate in assisting RUN teams in deploying into production - Participate in the validation of deliverables / RUN/PROJECT team procedures during the Rollout. - Participate in assisting the RUN team with requests for information/technical business consultation. - Participate in training and support RUN teams - Validate network enhancements and ensure non-regression tests - Maintain technical documentation and provide guidance to users. Ensure the supervision of consultants on site with the aim of satisfying the Client - Participate in ensuring task assignment - Participate in ensuring the assignment and monitoring of the management of customer environments - Participate in ensuring the developments carried out in order to resolve the anomaly - Participate in providing first level support training and develop KPI's - Participate in carrying out on-site support missions - Participate in ensuring the development of junior support engineers - Participate in establishing the on-call schedule - Participate in the on-call program according to schedule - Ensure intervention in the event of an incident occurring outside working hours