Smart Hands

12 hours ago

Nashik, India TECEZE Full time

Job Description - Smart Hands / IT Support Engineer L2 (Bangalore) Position: Smart Hands / IT Support Engineer Experience: 2 - 6 Years Location: Pune, Maharashtra, India Budget: 4-5.5 CTC Employment Type: Full-Time, On-Site IMMIDIATE JOINERS Qualification & Certifications - Graduate OR 3-Year Diploma in Electronics & Communication Engineering or Computer Engineering. - ITIL v3 / v4 training mandatory; certification is an added advantage. - Excellent domain knowledge and technical orientation. Key Responsibilities 1. Incident & Service Request (SR) Management - Manage incidents and service requests through CRM tools (e.g., ServiceNow). - Ensure timely updates, resolution, and closure of tickets in compliance with SLA. 2. End User Experience Management - Provide professional and prompt support to end users. - Maintain high-quality interaction standards and ensure user satisfaction. 3. Executive Support & Experience Management - Deliver premium technical support to executives and VIP users. - Resolve issues efficiently while maintaining professionalism and discretion. 4. Onboarding Support - Deliver a "WOW" experience for new joiners through seamless IT onboarding. - Ensure Day 1 asset readiness, issuance, and IT orientation. 5. End Point Readiness - Manage imaging, reimaging, media sanitization (Kill Disk, Blanco), QC, and labeling of IT assets. - Ensure all devices are deployment-ready and meet corporate standards. 6. IMAC Support (Install, Move, Add, Change) - Provide support for Laptops, Chromebooks, MacBooks, Desktops, and related peripherals. - Handle installation, relocation, addition, or removal of IT hardware as needed. 7. End Point Support (Remote and Deskside) - Offer first-level support for hardware, OS, and applications (Windows & Mac OS). - Troubleshoot issues with printers, scanners, and other peripherals. 8. End Point Redeployment - Manage part replacements, unit replacements, re-imaging, and QC. - Maintain compliance with asset management and redeployment procedures. 9. Vendor Partner Liaisoning - Coordinate with OEMs and vendor partners for warranty claims and escalations. - Track resolution timelines and ensure proper documentation. 10. Data Center (DC) & Telecom Activities Support - Provide Hands & Feet (H&F) support for DC incidents, changes, and infrastructure projects. - Collaborate with central teams for on-site physical support. 11. New Transitions & Infrastructure Projects - Support IT transitions and new infrastructure setups at the site. - Participate in project rollouts ensuring technical readiness and compliance. 12. Scheduled Preventive Maintenance - Conduct regular checks on training rooms, VC rooms, and DC hygiene. - Maintain preventive maintenance logs and ensure periodic compliance. 13. IT Asset Management (HAM Pro) - Manage IT asset lifecycle through HAM Pro - receipt, stacking, recording, issuance, return, redeployment, and disposal. - Maintain accurate asset records with proper state tracking. 14. Metrics & SLA Management - Monitor SLA compliance and report key performance metrics. - Ensure adherence to service quality standards and escalation protocols. Soft Skills - Strong Customer Service and Problem-Solving attitude. - Excellent communication skills in English and local language. - Ability to work efficiently under tight timelines. - Team-oriented, organized, and adaptable to dynamic environments.

  • Software Engineer

    3 weeks ago

    Nashik, India ACL Digital Full time

    Hi...We are looking for C++ Developer's for Bangalore Location. Work Experience : 6 Years - 10 Years Individual contributor role – No management experience required.Mandatory – hands on C++17+, Oracle SQL(19+), REST APIs, Webservices.Excellent debugging skills, including core analysis.Experience using STLs (Standard Template Libraries) in C++Experience...

  • Photographer

    2 days ago

    Nashik, India Impact HR & KM Solutions Full time

    Role - Photographer Number of Vacancy - 2 Education - Diploma Language Known - Marathi / Hindi / English (optional) Experience - At least 2 years of experience preferred. Smart freshers can also apply. Age - Bellow 35 years Gender - Male / Female Annual Salary - 1,50,000 to 2,60,000 Additional Criteria - Should have basic English language command Key Skills...

  • Oracle Database Administrator

    2 days ago

    Nashik, Maharashtra, India Relanz Technosolutions Full time

    We are looking for experience BE. Comp And MSc. Comp having strong knowledge in Oracle Installation And Configurations, Oracle Data Guard, Knowledge Of MySQL Will Be Added Advantage Hands-On With Windows As Well As Different Flavors Of Linux and Have a positive attitude, hard worker. Ready to learn, work smart and enjoy life. - Employment Type - Full-time

  • Integration Engineer | 3–6 YoE | Join a Fast-Growing HealthTech Startup in Pune

    4 weeks ago

    Nashik, India Geektrust Full time

    Are you passionate about building systems that make a real difference in healthcare?Join a fast-growing, well-funded startup revolutionizing the US healthcare ecosystem through smart, secure data integration.What you’ll work onDesigning and developing integration solutions using HL7, FHIR, and DICOM standardsWorking hands-on with EHR, LIS, and PACS systems...

  • Integration Engineer | 3–6 YoE | Join a Fast-Growing HealthTech Startup in Pune

    4 weeks ago

    Nashik, India Geektrust Full time

    Are you passionate about building systems that make a real difference in healthcare? Join a fast-growing, well-funded startup revolutionizing the US healthcare ecosystem through smart, secure data integration. What you’ll work on - Designing and developing integration solutions using HL7, FHIR, and DICOM standards - Working hands-on with EHR, LIS, and PACS...

  • Integration engineer | 3–6 yoe | join a fast-growing healthtech startup in pune

    4 weeks ago

    Nashik, India Geektrust Full time

    Are you passionate about building systems that make a real difference in healthcare ? Join a fast-growing, well-funded startup revolutionizing the US healthcare ecosystem through smart, secure data integration. What you’ll work on Designing and developing integration solutions using HL7, FHIR, and DICOM standards Working hands-on with EHR, LIS, and PACS...

  • Business Administration Manufacturing Professional

    5 days ago

    Nashik, India Siemens Full time

    **Business Administration Manufacturing Professional** Nashik | Siemens Mobility | Full-time **Together we make a difference!**: Siemens Mobility is an independent run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services In...

  • Ai backend developer

    2 weeks ago

    Nashik, India Paloma POS Full time

    Company Description Paloma POS is an AI-first, mobile-ready point-of-sale (POS) and embedded fintech platform specifically designed to cater to food trucks and quick service restaurants. The platform provides unique features, including Instant Funding for same-day access to sales revenue, an AI Manager offering automated reports and real-time analytics, and...

  • Technical Delivery Lead

    12 hours ago

    Nashik, India Capgemini Engineering Full time

    Technical Lead / SME / Program Manager / Product Owner / Consultant - Oil & Gas Digital Transformation Location: Pune Experience: 12-18 years Choosing Capgemini means choosing a place where you'll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine what's possible. Join us in helping leading Oil & Gas...

  • Sales Trainer

    3 weeks ago

    Nashik, India Grexa AI Full time

    Job Title: Sales Trainer Location: Vashi, Navi Mumbai Working Mode: On-Site About Grexa Grexa is a fast-growing AI-led automation platform that helps local businesses streamline revenue growth, lead management, marketing, and engagement — all in one place. Our mission is to make marketing and operations effortless for small and medium businesses by...