Client Services Associate

2 weeks ago

Delhi, Delhi, India Astro Vistaar Full time

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Core Responsibilities

Lead Handling (Daily Priority)

  • Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
  • Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
  • Use pre-approved messaging templates and personalize where needed.
  • Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar's brand voice.

Lead Qualification & Tagging

  • Classify each lead based on interest: Courses, Spells, Products, or Consultations.
  • Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
  • Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

  • Share the right offering link/post/resource based on their expressed need.
  • Suggest the best-fit product or session if the client seems confused.
  • Upsell or cross-sell where meaningful.
  • Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

  • For every successful conversion, guide the client clearly through:
  • Payment confirmation
  • Product/course access instructions
  • Follow-up timelines (e.g., when to expect delivery or session booking)
  • Confirm all onboarding steps are understood by the client.

Client Relationship Management

  • Check in after delivery/service (in 3–5 days).
  • Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
  • Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

  • Share weekly insights on what leads are asking, common objections, and what's working.
  • Suggest content or campaign ideas to improve conversions or address objections.
  • Coordinate with marketing/design when templates or creatives are needed.

Reporting

  • Daily tracker update before EOD:
  • Number of leads received
  • Number converted
  • Hot/warm/cold classification
  • Issues/escalations if any
Soft Skills Expected
  • Empathy without over-promising
  • A balance of professionalism and spiritual insight
  • Quick learner of our offerings and inner process
  • Reliable, accountable, and proactive
Tools & Channels
  • Instagram (DMs, comments, story replies)
  • WhatsApp Business
  • Notion/Google Sheet for tracking (or CRM, if introduced)
  • Canva (basic familiarity is a plus)
  • Payment gateways (Razorpay, GPay, etc.)
KPIs (To Be Reviewed Monthly)
  • Response time average
  • Conversion rate from inbound leads
  • Client satisfaction (based on feedback or repeat purchase)
  • Contribution to strategy or campaign improvement

  • Client Servicing Associate

    2 weeks ago

    Delhi, Delhi, India Savvytree Full time

    Position: Client Servicing Associate About Savvytree Savvytree is a dynamic marketing and communications agency rooted in strategy and driven by creativity. We help brands scale smartly through storytelling, design, and digital solutions that actually move the needle. Whether you're building a brand from the ground up, launching a new campaign, or...

  • Client Servicing Associate

    2 weeks ago

    Delhi, Delhi, India Savvytree Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position:Client Servicing AssociateAbout SavvytreeSavvytree is a dynamic marketing and communications agency rooted in strategy and driven by creativity. We help brands scale smartly through storytelling, design, and digital solutions that actually move the needle. Whether you're building a brand from the ground up, launching a new campaign, or optimising...

  • Client Servicing Associate

    7 days ago

    Delhi, Delhi, India Savvytree Full time

    Position: Client Servicing Associate About Savvytree Savvytree is a dynamic marketing and communications agency rooted in strategy and driven by creativity. We help brands scale smartly through storytelling, design, and digital solutions that actually move the needle. Whether you're building a brand from the ground up, launching a new campaign, or...

  • Senior Client Service

    2 days ago

    Delhi, Delhi, India Adrianaa services Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Job Title: Senior Client Service & Store Executive - Luxury Brand StoreLocation: DelhiNo. of Openings: 2Salary: ₹40,000 – ₹60,000 per monthExperience Required: 5-8 years in luxury / premium brand retailQualification: Minimum GraduateAbout Company:The Company operates several prestigious luxury stores across Delhi NCR. We believe in delivering...

  • Client Service Expert

    2 weeks ago

    Delhi, Delhi, India beBeeClientServices Full time ₹ 3,00,000 - ₹ 6,00,000

    Role OverviewWe are seeking a highly skilled Client Services Associate to join our team. In this role, you will be responsible for providing exceptional client service and support to our clients.Key Responsibilities:Manage all incoming client inquiries and messages in a timely and efficient manner.Respond to client inquiries with clear and concise...

  • Client Servicing

    2 weeks ago

    Delhi, Delhi, India People Architect Full time US$ 9,00,000 - US$ 12,00,000 per year

    We are looking for Client Servicing - Events for Mumbai location . The candidate should have minimum 6-12 years of experience in Experiential Marketing / Corporate Events /BTL industry.Job TitleAssociate Account DirectorDUTIES AND RESPONSIBILITIESWorking on client acquisition process along with managing existing client relationshipsBuilding rapport with...

  • Associate Consultant Client Services

    2 weeks ago

    Delhi, Delhi, India Global Health Strategies (GHS) Full time

    Consultant (Program Associate) Type of employment: Consultant , full time Delhi (Candidate should be open to domestic travel when required)No. of years of work experience : Duration of contract: GHS is an international health consulting organization that works to ensure the delivery of life-saving health products, technologies, and information to those...

  • Client Service Manager

    2 weeks ago

    Delhi, Delhi, India Succeed Services Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    CSM supervise offer after-sales services to customers. They design and implement various strategies to improve the customer experience by using creative strategies and resolving complaints. CSM role help identify and fulfill the requirement of client

  • Client Servicing Executive

    2 weeks ago

    Delhi, Delhi, India Talent Corner HR Services Pvt Ltd Full time ₹ 5,40,000 per year

    Designation-Client Servicing. Industry-Outdoor Advertising. Location-Delhi. Work from Office. Budget up to 45k per month. Key Responsibilities: 1. Client Relationship Management Serve as the primary point of contact for clients, addressing their needs promptly and effectively. Build and nurture strong, long-term relationships with clients to enhance...

  • Client Services Associate

    4 weeks ago

    Delhi, Delhi, India Astro Vistaar Full time

    To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar. Core ResponsibilitiesLead Handling (Daily Priority) Monitor all incoming messages, DMs, and comments on Instagram and other...