Client Servicing Executive
3 days ago
Designation-Client Servicing.
Industry-Outdoor Advertising.
Location-Delhi.
Work from Office.
Budget up to 45k per month.
Key Responsibilities:
1. Client Relationship Management
Serve as the primary point of contact for clients, addressing their needs promptly and effectively.
Build and nurture strong, long-term relationships with clients to enhance satisfaction and retention.
2. Understanding Client Needs:
Conduct regular meetings with clients to understand their requirements and expectations.
Gather detailed feedback and preferences to tailor our services to meet client needs.
3. Service Delivery and Coordination:
Coordinate with internal teams to ensure timely and accurate delivery of services.
Monitor service quality and ensure it meets agreed-upon standards.
4. Issue Resolution:
Address and resolve any client complaints or issues in a timely manner.
Proactively identify potential problems and implement effective solutions.
5. Reporting and Documentation:
Prepare regular reports on client interactions, feedback, and satisfaction levels.
Maintain accurate records of all client communications and transactions.
6. Client Onboarding:
Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our services.
Provide training and support to clients on utilizing our products/services effectively.
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