Service Delivery Lead
1 week ago
Job Profile : Service Delivery Lead
Location : Dwarka sec 28
Salary : upto 25000pm
Experience : 1 -3 yrs
Employment Type : Full Time
Facility : Cab Facility
Job Overview
We are seeking an experienced Service Delivery Lead to join our team in Delhi. This is a full-time, mid-level position responsible for ensuring top-notch service delivery, managing vendor relations, and maintaining seamless operational standards. The ideal candidate will have a knack for project management and is adept at handling service delivery oversight and issue resolutions.
Qualifications and Skills
- Proven experience in issue resolution to ensure customer satisfaction and operational efficiency (Mandatory skill).
- Expertise in service delivery oversight to maintain consistent quality and adherence to service level agreements (Mandatory skill).
- Experience in tracking delivery boys to ensure smooth logistical operations (Mandatory skill).
- Proficient in project management to handle multiple projects efficiently, ensuring timely delivery and quality.
- Strong vendor management skills to negotiate and manage relationships with service providers.
- Adept at ensuring quality service delivery, focusing on delivering unparalleled customer experience.
- Exceptional communication skills to interact effectively with clients, team members, and stakeholders.
- Solid technical knowledge to understand and oversee technical implementations and service delivery processes.
Roles and Responsibilities
- Oversee and manage service delivery operations to ensure compliance with quality standards and company policies.
- Coordinate with the project management team to streamline processes and improve service delivery efficiency.
- Handle issue resolution processes, ensuring prompt and effective responses to client inquiries and problems.
- Implement tracking systems for delivery boys to optimize operations and ensure timely deliveries.
- Maintain strong relationships with vendors to ensure service delivery alignment with business goals.
- Facilitate communication among team members, vendors, and clients to support service delivery objectives.
- Monitor service delivery metrics and report on performance, identifying areas for improvement.
- Ensure all operations align with business strategies and contribute to achieving organizational goals.
-
Service Delivery Lead
4 days ago
Delhi, Delhi, India Aces Global Consulting Pvt Ltd Full timeJob DescriptionJob Profile : Service Delivery LeadLocation : Dwarka sec 28Salary : upto 25000pmExperience : 1 -3 yrsEmployment Type : Full TimeFacility : Cab FacilityJob OverviewWe are seeking an experienced Service Delivery Lead to join our team in Delhi. This is a full-time, mid-level position responsible for ensuring top-notch service delivery, managing...
-
IT Service Delivery Lead
2 days ago
Delhi, Delhi, India GSPANN Technologies, Inc Full timeKey Responsibilities:Lead the delivery of complex projects, ensuring service excellence and client satisfaction.Define and implement strategies to increase automation in overall service delivery.Drive the portfolio towards high standards of performance and stability.Implement strategies to improve client and employee satisfaction, increase CSAT scores, and...
-
Service Delivery Shift Lead
2 weeks ago
Delhi, Delhi, India Control Risks Full timeAs a key member of the DTS IT Service Delivery team, the Service Delivery Shift Lead is responsible for:- Proactively managing the support of the IT estate and end user services across all global locations where Control Risks operates.- Working as part of a 24 by 7 support capability, to provide a seamless service to globally dispersed end users- Working as...
-
Service Delivery Shift Lead
6 days ago
Delhi, Delhi, India Control Risks Full timeAs a key member of the DTS IT Service Delivery team, the Service Delivery Shift Lead is responsible for:Proactively managing the support of the IT estate and end user services across all global locations where Control Risks operates. Working as part of a 24 by 7 support capability, to provide a seamless service to globally dispersed end users Working as part...
-
Service Delivery Expert
7 days ago
Delhi, Delhi, India Control Risks Full timeCompany Overview:Control Risks is a global risk consultancy that helps organizations build resilience and respond to threats. Our team of experts provides strategic advice and practical solutions to help clients navigate complex risks and opportunities.We are committed to delivering high-quality services to our clients, and we are seeking a highly skilled IT...
-
Service Delivery Executive
5 days ago
Delhi, Delhi, India Rentokil Initial Full timeWe are seeking an experienced Service Delivery Executive to join our team at Rentokil Initial, the leading pest control service provider in India.About Us:Rentokil Initial is a global leader in pest control services with operations across 300 locations in India. Our company was formed in 2017 through a joint venture between Pest Control India and Rentokil,...
-
Service Delivery Strategist
6 days ago
Delhi, Delhi, India Vodafone Idea Limited Full timeJob OverviewWe are seeking an experienced Regional Service Excellence Manager to join our team in Delhi and Raj. The successful candidate will be responsible for leading the service delivery teams to deliver exceptional customer experiences and drive business growth.Key AccountabilitiesDevelop and implement strategies to improve customer satisfaction and...
-
Service Delivery Manager
22 hours ago
Delhi, Delhi, India IGT Solutions Full timeAbout IGT Solutions:We are a dynamic company that is passionate about delivering exceptional services to our clients. Our team is committed to building long-lasting relationships and achieving our business objectives.Job Title: Sr Manager - BPO OperationsWe are seeking an experienced professional to lead multiple client business operations in a global...
-
Service Delivery Coordinator
1 week ago
Delhi, Delhi, India Zone IT Solutions Full timeWe are excited to hire a Service Delivery Coordinator for our growing practice. You will be working with our Australia and India teams to streamline our Recruitment delivery processes and activities. You will join a supportive team to work on a wide variety of IT roles spread across different locations in Australia. We are working remotely, so you can be...
-
Delivery Lead
3 days ago
Delhi, Delhi, India EXL Health Full timeAbout the Role:We are looking for a Delivery leader to driven our team of data and domain enthusiasts in Health Care payment integrity. you will get an opportunity to work with various payers and providers and get to know how we reduce provider abrasion and help provider engagement with our innovative and highly scalable solutions.Location -Chennai MRC...
-
Delivery Lead
3 days ago
Delhi, Delhi, India ValueLabs Full timeExperience:8+ YearsLocation:BengaluruEducation:Degree, Postgraduate in Computer Science or related fieldPrimary skill set: Agile, Release Management, API design principles, RESTful architecture, and microservices, API security protocols.Tech stack:Node Js, React JsDomain (Banking/ Financial):3+ YearsNotice period:1 month to 45days.Mode of work:5 days' work...
-
Delhi, Delhi, India Partner 2 Simplify Full timeCompany DescriptionPartner 2 Simplify (P2S) is a leading IT services provider specialising in staff augmentation, managed services, and digital transformation. We work with global clients to drive operational efficiency and technology-driven growth.Role DescriptionThis is a full-time hybrid role for an Information Technology Service Delivery Manager at...
-
Delhi, Delhi, India Partner 2 Simplify Full timeCompany DescriptionPartner 2 Simplify (P2S) is a leading IT services provider specialising in staff augmentation, managed services, and digital transformation. We work with global clients to drive operational efficiency and technology-driven growth.Role Description This is a full-time hybrid role for an Information Technology Service Delivery Manager at...
-
Service Delivery Analyst
1 week ago
Delhi, Delhi, India Control Risks Full timeThe primary purpose of this role is to deal with customer IT incidents and requests via telephone, email or onsite visits. The emphasis is on providing a high level of customer service and solutions in a timely manner that meet the needs of our users and the department's objectives. User satisfaction is of paramount importance, be that by providing a...
-
Service Delivery Expert
6 days ago
Delhi, Delhi, India MNR Solutions Full timeWe are looking for a seasoned Service Delivery Expert to join our team at MNR Solutions. In this role, you will be responsible for providing exceptional customer service and support to our clients.The ideal candidate will have a strong background in customer support, with experience in handling customer inquiries, resolving issues, and maintaining customer...
-
Service Delivery Lead
6 days ago
Delhi, Delhi, India Kotak Mahindra Bank Limited Full timeCompany OverviewKotak Mahindra Bank Limited is a leading bank in India, providing a wide range of financial services to its customers.Job Description:The successful candidate will be responsible for leading the operational activities of a mega branch, managing a team of front office staff, and ensuring service excellence.Key Responsibilities:Lead the entire...
-
Service Delivery Director
2 days ago
Delhi, Delhi, India TTK Prestige Ltd Full timeCompany OverviewTTK Prestige Ltd is a leading consumer durables company, offering a wide range of innovative and stylish products.Job DescriptionWe are seeking an experienced Service Delivery Director to drive the regional business for timely resolution of customer work orders and reduce open job aging in Karnataka and Andhra Pradesh regions.Key...
-
Technical Lead for Marketing Automation
2 days ago
Delhi, Delhi, India Lead Masters AI Full time**Work with Us at Lead Masters AI**We're a dynamic and innovative company that's changing the way businesses approach marketing automation. As a software developer, you will be part of a talented team that's passionate about creating intelligent, scalable, and high-performance applications.Your key responsibilities will include designing and implementing...
-
Service Design and Delivery Expert
7 days ago
Delhi, Delhi, India Control Risks Full timeAbout the Job:This role is responsible for ensuring that the IT environment is aligned with industry best practices and that there is effective governance in place to support this alignment.Main Responsibilities:Implement ITIL-aligned best practices throughout the Control Risks IT environmentDevelop and maintain processes for managing incidents, problems,...
-
Lead AI Development Engineer
2 days ago
Delhi, Delhi, India Lead Masters AI Full time**Career Opportunities at Lead Masters AI**We're a rapidly scaling startup looking for talented individuals to join our team. As a software developer, you will play a crucial role in the development of our AI-driven marketing automation platform.Your main responsibilities will include designing and implementing scalable REST APIs, integrating with...