GIS Maps Support Engineer

Position: GIS Maps Support Engineer

Location: Mohali

Experience Required: 5+ Years

Client: Hiring for one of our reputed MNC client

Overview

We are seeking a knowledgeable and customer-focused GIS Maps Support Engineer to join our technical support team. In this role, you will be responsible for providing expert-level assistance to users of Geographic Information System (GIS) mapping applications, ensuring smooth functionality, accurate data integration, and timely issue resolution.

You will support end users by troubleshooting technical problems, conducting training, managing spatial data, and configuring GIS applications to meet user needs. This role requires a deep understanding of GIS concepts and technologies, strong communication skills, and a proactive approach to improving user experience and service delivery.

Key Responsibilities

1. Technical Support:
2. Deliver responsive and effective technical support to GIS users via email, phone, and ticketing platforms.
3. Issue Resolution:
4. Diagnose and resolve technical issues related to GIS software, application performance, data layers, and system configuration.
5. User Training:
6. Conduct training sessions and workshops to guide users on GIS software functionalities, data management best practices, and efficient use of tools.
7. Documentation:
8. Develop and maintain user manuals, FAQs, troubleshooting guides, and technical documentation to support self-service and internal knowledge sharing.
9. Data Management:
10. Assist with geospatial data acquisition, processing, validation, and integration into mapping platforms, ensuring data accuracy and consistency.
11. Configuration & Customization:
12. Customize GIS mapping solutions to meet user or business requirements by configuring tools and creating custom scripts or workflows.
13. Quality Assurance:
14. Test and validate GIS software updates, patches, and new features to ensure performance, stability, and compatibility with existing systems.
15. Collaboration:
16. Work closely with GIS developers, data analysts, and project managers to implement solutions that address user needs and enhance overall system functionality.
17. Service Scaling & Tracking Integration:
18. Support the management of GIS services, including integrating rider tracking solutions and scaling rollouts by coordinating with internal and external stakeholders.
19. Feedback & Improvement:
20. Collect user feedback, identify recurring issues, and propose product enhancements and usability improvements.
21. Continuous Learning:
22. Stay updated on emerging GIS technologies, tools, and industry trends to continuously enhance technical knowledge and service offerings.

Required Qualifications

• Bachelor's degree in Geography, GIS, Computer Science, or a related discipline (Master's degree is a plus).
• Minimum 5 years of experience in technical support for GIS or mapping applications.
• Strong understanding of GIS principles, spatial data analysis, and mapping concepts.
• Proficiency in GIS tools such as ArcGIS, QGIS, or similar platforms.
• Familiarity with common geospatial data formats (e.g., Shapefiles, GeoJSON, KML) and coordinate systems.
• Excellent interpersonal and communication skills with the ability to convey complex technical information clearly to non-technical users.
• Strong analytical thinking and attention to detail.
• Experience with Python, JavaScript, or other scripting languages for automating GIS workflows is a plus.
• Familiarity with web mapping libraries (e.g., Leaflet, OpenLayers) and GIS server technologies (e.g., ArcGIS Server, GeoServer) is preferred.
• Customer-focused mindset with a commitment to delivering high-quality support and continuously improving service levels.