Support Specialist

1 day ago

Mohali, Punjab, India beBeeGis Full time ₹ 75,00,000 - ₹ 1,50,00,000

Gis Maps Support Engineer Role

We are seeking a skilled gis maps support engineer to provide expert technical support for our gis mapping applications. The ideal candidate will troubleshoot issues, empower users to make the most of our geospatial tools, and stay updated on gis trends and technologies.

Your Key Responsibilities

  • Provide timely technical support to gis mapping application users via phone, email, or ticketing systems.
  • Troubleshoot and resolve issues related to gis software, data layers, and functionality.
  • Conduct training sessions and workshops on gis features, best practices, and data management.
  • Create and maintain user guides, FAQs, and technical documentation for self-service support.
  • Assist in data acquisition, processing, and integration while ensuring data integrity and accuracy.
  • Configure gis mapping applications and develop custom scripts, tools, and workflows for enhanced functionality.
  • Test and validate gis software updates, patches, and enhancements.
  • Collaborate with gis developers, analysts, and project managers to deliver solutions.
  • Gather feedback from users to recommend improvements and enhance gis services.

Requirements

  • Bachelor's degree in Geography, GIS, Computer Science, or related field (Master's is a plus).
  • 5+ years of experience providing technical support for gis mapping applications.
  • Strong understanding of gis principles, spatial analysis, and mapping concepts.
  • Proficiency with gis software (ArcGIS, QGIS, or similar).
  • Familiarity with geospatial data formats (shapefiles, GeoJSON, KML) and coordinate systems.
  • Excellent communication skills to explain technical concepts to non-technical users.
  • Strong problem-solving skills with attention to detail for troubleshooting complex issues.
  • Experience with Python or JavaScript scripting for gis automation/customization is a plus.
  • Knowledge of web mapping technologies (Leaflet, OpenLayers) and gis server platforms (ArcGIS Server, GeoServer) is preferred.
  • Customer-focused approach with a commitment to exceptional service delivery.

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