Community Manager

7 days ago


Gurgaon, Haryana, India parentune Full time
Role: Community Manager
Qualification: Bachelor's Degree, Graduation or Post Graduation
Experience : 2-4 years of experience in Online Community development and engagement
Important : Must be a parent
About Parentune
Parentune is the largest community. It is a prompt & verified Helpline for Parents. Parentune is the only Platform that provides trustworthy advice to parents within minutes, 24x7. Parentune empowers this through a combination of its verified parents' community, Comprehensive & verified Content & Courses, its proprietary Technology & empaneled Doctors.
We solve 96% of parents' concerns in under 45 min & 30% of them instantly. Parentune is the #1 Parenting APP in India for more than 5 years now, rated 4.9/5 on Android Playstore & 4.8/5 on Apple App store. Among other notables, parentune has been featured by Google as an Indian APP with global potential, recognised as a Nasscom Emerge 50 Technology Startup, awarded by Business World as a Technology company to watch and is one of the very few Indian Tech startups to be recognised by Wall Street Journal as a Global Startup Showcase.
More about Parentune here:
Store - Android APP (4.9)
App Store - Apple (5)
Our Community
Community is the lifeline of parentune. Parenting is a 24x7 responsibility and so Our Community is always available to help each other, 24x7. Millions of parents count on parentune for help, to support them with their parenting challenges, to help them in raising their child, to help them be their best self as a parent. The Community Manager needs to enable & execute this 24x7 support with a love for curating the community, with an eye on the community process and everything that can help the parent. Parentune's Community Manager is awesome at collaboration with the team, Doctors and any other stakeholder who can help her/him to support parents 24x7. S/he loves to interact with people from different walks, host community events and to curate a beautiful village for raising a child for each parent. If you are a parent and have hands-on experience in a Community management role closer to this, then this role is for you.
Job Responsibilities:
Lead the Community engagement for Parentune
Build relationships with parents online and offline
Lead engagement and positive activity in the community - APP, Web & Social media/ WA groups
Onboard, encourage, help & retain parents' with a great experience on APP (Android, IOS), Web & m-site
Upgrade Parents to Subscription plans and help them save, while they do their best for their child
Develop and deploy recognition programs for parents for desired engagement results
Collaborate & execute 24x7 support system by onboarding and engaging with Parentune Doctors & Experts
Identify, hire, onboard & coach Community Support Experts across different age groups, language, locations
Understand and analyse feedback from parents and interact to improve outcomes
Conceptualise, plan and set up online and offline parents' meet-ups and host the same on an ongoing basis
What are we looking for:
We are looking for a Parent who's led an online community (of any kind) in the recent past
Past community creation/building/engaging experience
Strong interpersonal and communication skills
Proven drive to get things done, positive attitude to serve the purpose and cause
Ability to be engaged through the day with your team (Doctors, Experts, Content Leads, Community)
Ability to understand and improve the community metrics
Ability to onboard and manage a large network of Experts/Doctors
Interpersonally pleasant with an equal ease of planning and solid dedication
Why have our Team mates joined parentune
The common denominator at Parentune is that we work passionately towards our goals, to ensure that parents are supported proactively, in real time. We live by the parentune Culture code - Learn, Fun, Speed defines us as a place. Our vision is to be the must-have-support for each parent. We are driven to achieve a shared vision with a clarity of each of our roles in achieving it.
Note: Apply only if you are a Parent
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