Hotel Operations Manager – Kolkata Office

2 hours ago

Jodhpur, India Guestilo Short-Term Rentals Full time

Shift- Night Shift ( USA Shift) Position OverviewWe are setting up a new in-house operations center in Kolkata to manage our U.S. and Canada short-term rental (Airbnb) business. The Operations Manager will lead this office, oversee day-to-day activities, manage multiple departments (Customer Support, Bookkeeping, Marketing, Onboarding, and Sales), and ensure all operations run smoothly across time zones.This is a leadership role for someone with experience in BPO, hospitality, or property management who can take ownership, build systems, and manage a growing team.Key ResponsibilitiesSupervise daily operations and ensure timely task execution across all teams (CS, Finance, Marketing, Onboarding, Sales).Office & Team ManagementSupervise daily operations and ensure timely task execution across all teams (CS, Finance, Marketing, Onboarding, Sales).Create and manage team schedules, especially for U.S. time zone coverage (evening/night shifts).Monitor performance, attendance, and output of all team members.Conduct daily briefings and weekly performance review meetings.Oversee recruitment, onboarding, and training of new staff with HR support.📊Operations OversightCoordinate between India team and U.S./Canada management offices.Maintain daily dashboards: occupancy, revenue, guest issues, pending tasks.Track task completion using project management tools (ClickUp, Notion, Asana).Ensure all SOPs (guest handling, onboarding, bookkeeping) are followed precisely.Escalate critical issues (guest emergencies, financial discrepancies) to the CEO promptly.💬 Communication & CoordinationAct as the main bridge between U.S. leadership and the India operations team.Manage internal communication via Slack, WhatsApp, and RingCentral.Provide daily and weekly summary reports to the CEO.Participate in management meetings and suggest process improvements. Financial & Administrative OversightCoordinate with the Bookkeeping team for Airbnb payout tracking, expenses, and monthly reporting.Approve minor operational expenses and maintain budget discipline.Oversee procurement, system setup, and vendor relationships (internet, IT, maintenance).Business Growth & Quality ControlMonitor service quality, guest satisfaction, and issue resolution time.Identify efficiency gaps and introduce automation or SOP improvements.Assist the CEO in scaling operations — new cities, more listings, new team divisions.Maintain confidentiality and protect all business data.WALK-IN INTERVIEW DETAILSThank you for applying to join our team at Guestilo.We are conducting walk-in interviews for all positions every day:10:00 AM to 3:00 PMMonday to SundayUntil December 7You may walk in on any day that is convenient for you.Please bring a copy of your CVKindly confirm your interview date by texting Chaitanya: +91 883 737 4672Interview Venue (Mandatory Work Location)Guestilo – Kolkata Operations OfficeOffice Space No. 704, 7th Floor, THE-21Block DN, Plot No-21, Sector-V, Salt LakeKolkata, West Bengal – 700091(P.S. Electronic Complex, near College More Starbucks)If you have trouble finding the building, please call Chaitanya:+91 883 737 4672

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