Vice President-Operations, Life Insurance

3 weeks ago

Noida, Uttar Pradesh, India Genpact Full time

We are inviting applications for the role of VP, Operations for Life Insurance Division

Responsibilities

  • Will be responsible for managing the overall operations for one or more accounts
  • Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the Global delivery for aligned accounts.
  • Should be able to steer growth conversations with the clients, create POV's to be taken to the clients.
  • Drive in achieving & exceeding all Internal and Customer key metrics
  • Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.
  • Develop staff by assessing Leadership competencies and promote training and career planning; coaches' employees for career development. Provides input into hiring decisions.
  • Monitor performance of the cluster according to established standards. Provides performance feedback on Supervisors and Associates. Prepares fair, accurate and thorough performance reviews.
  • Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize revenue loss.
  • Monitor and ensure compliance with department, business unit, and regulatory agency standards and practices
  • Establish detailed process understanding to be able to understand team & client's prospective & add value
  • Design & drive the solutions and offering(s) and commercialize
  • Innovate processes to introduce modern age technologies & solutions available
  • Participate in solution workshops and contribute to developing future state processes
  • Communicate clear instructions/ goals to team members & track/ report their progress

Minimum qualifications

  • Graduation in any stream (preferably Master's in Business Administration)
  • Life and Annuity Insurance knowledge and ability to understand and interpret problem in insurance processes (preferably Life/ Retirement Services)
  • Good MI reporting skills (preferably exposure to tools like Power BI, QlikView etc.)
  • Proven ability to build effective working relationships with clients & internal stakeholders
  • Project Management and ability to manage multiple priorities
  • Positive attitude with a focus on continuous process improvement and an open mind to change
  • Passion for working with people & invest time in their grooming while continuously working on self-learning
  • Relevant experience in managing Insurance operations including but not limited to Customer Service, contact center, Mailroom & back-office operations (preferably Life/ Retirement Services)
  • Should have experience in Team Handling/ people facing role.
  • Working with remote teams and keeping an engaged workforce
  • Strong client management skills to be able to work as a single point of contact for the client/ leadership group
  • Should have exposure in communicating (written/ verbal) with senior leadership in order to provide business updates

Minimum Qualifications/ Skills

  • Ability to do root-cause analysis for process gaps highlighted & come with an action plan to remediate the cause
  • Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas
  • Ability to analyze data, derive fact-based insights & recommendations to improve current state
  • Should have project/ transition management experience

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