Director Business Transformation
4 weeks ago
A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.
To know more about Firstsource please visit our website
Job location :Mumbai
Position : Director/Associate Director- Business Transformation
Division : Business Transformation
Experience : 12-15 years of experience in relevant role
Roles & Responsibilities :-
- Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses
- Conduct process discoveries/analysis of existing processes, systems, and workflows to identify potential bottlenecks and opportunities for digital transformation using RPA, AI and workflows
- Develop and implement strategies to drive digitization, automation, and process improvement initiatives
- Assess, Identify, and deploy intelligent automation through generative AI, Conversational bots to the aligned automation
- Ability to analyse customer behaviour based on NPS/CSAT. Suggest significant changes through digital transformations.
- Map customer journeys and identify issues/ opportunities for process re-engineering and digital enhancement
- Engage with senior stakeholders to understand their requirements, conduct RCA to identify opportunities, deploy solutions and provide regular updates on progress.
- Identify opportunities to improve business profitability and deploy solutions
- Engage with Clients to identify opportunities and drive Key business priorities
- Lead BB Level Projects, and coach & mentor Green Belts
- Provide innovative leadership in driving quality performance
- Responsible for generating business impact for the clients using the CI methodologies and frameworks
Qualification & Experience requirements
- Bachelor's degree in a related field, such as business administration, management or engineering.
- Experience in business transformation and change management in previous organization is desired.
- Good/Strong understanding of Generative AI, predictive ML, and data analytics.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in Hybrid setup
Know How
Critical:
- Excel, MS Visio, Office, Power apps, MS ecosystem tools
- Any Statistical Discovery Software – JMP / Minitab
Desirable:
- Understanding of RPA and process mining tools.
- Generative AI exposure with Chat GPT,
- Understanding of Digital customer Experience tools
- Exposure to CRM platforms and workflow tools.
- Certifications in Agile , Process mining, Digital transformation is a Plus.
-
Director Business Transformation
2 weeks ago
Mumbai, Maharashtra, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare,...
-
Procurement Transformation Director
4 days ago
Mumbai, Maharashtra, India Piramal Enterprises Full timeRole OverviewThe Procurement Transformation Director will play a critical role in shaping the future of procurement at Piramal Enterprises. As a member of the senior leadership team, this individual will be responsible for driving strategic change and improving the effectiveness of the procurement function.ResponsibilitiesDrive procurement transformation...
-
Mumbai, Maharashtra, India myGwork Full timeThis job is with Morningstar, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Title: Director - Business Transformation, Sustainalytics, MorningstarBusiness Unit: Sustainalytics provides high-quality, analytical environmental, social and...
-
IT Transformation Director
4 days ago
Mumbai, Maharashtra, India Ampersand Group Full timeAbout the Role:">Develop and execute a comprehensive IT strategy aligned with business goals, driving digital transformation and operational efficiency.Oversee the enterprise application portfolio, ensuring reliability, scalability, and security.Lead digital transformation initiatives to enhance business innovation, optimize IT infrastructure, and foster...
-
Senior Business Development Director
4 days ago
Mumbai, Maharashtra, India WONDRx | Innovation for Better Full timeJob Description:We are seeking a seasoned Senior Business Development Director to join our team at WONDRx | Innovation for Better. As a key member of our leadership team, you will be responsible for driving the growth and success of our Institutional Sales business across India.About WONDRx:WONDRx is redefining the healthcare ecosystem by integrating the...
-
Director of Business Development
2 weeks ago
Mumbai, Maharashtra, India Banyan Nation Full timeDirector of Business DevelopmentBanyan Nation RecyclingAbout Banyan Nation RecyclingBanyan Nation is a leading recycling company committed to creating sustainable plastic recycling solutions. Our innovative approach transforms plastic waste into high-quality recycled materials that meet industry standards. We are seeking an experienced Director of Business...
-
Transformation Finance Lead
6 days ago
Mumbai, Maharashtra, India Waystone Full timeAbout the RoleWe are seeking an experienced Transformation Finance Lead to join our team at Waystone. In this role, you will play a critical part in shaping our financial strategy and supporting the successful delivery of our transformation initiatives.Main Responsibilities:Serve as the key interface between ETO and Finance to ensure seamless...
-
Director of Business Development
3 weeks ago
Mumbai, Maharashtra, India Banyan Nation Full timeDirector of Business DevelopmentBanyan Nation RecyclingAbout Banyan Nation RecyclingBanyan Nation is a leading recycling company committed to creating sustainable plastic recycling solutions. Our innovative approach transforms plastic waste into high-quality recycled materials that meet industry standards. We are seeking an experienced Director of Business...
-
Director of Business Development
3 weeks ago
Mumbai, Maharashtra, India Banyan Nation Full timeDirector of Business Development Banyan Nation Recycling About Banyan Nation Recycling Banyan Nation is a leading recycling company committed to creating sustainable plastic recycling solutions. Our innovative approach transforms plastic waste into high-quality recycled materials that meet industry standards. We are seeking an experienced Director of...
-
Senior Director of Network Architecture
19 hours ago
Mumbai, Maharashtra, India Vodafone Idea Full timeVodafone Idea Limited, formerly Idea Cellular Limited, is an Aditya Birla Group and Vodafone partnership. We are one of the largest telecom service providers in India, with over 200,000 enterprises as our customers.We are seeking a highly experienced and skilled individual to fill the role of Senior Director of Network Architecture - Digital Transformation....
-
Enterprise Business Director
4 days ago
Mumbai, Maharashtra, India Acme Services Full timeCompany OverviewAt Acme Services, we are seeking an Enterprise Business Director to lead our city cluster. This is a unique opportunity to own and drive the business, team, and make decisions for the cluster.SalaryWe offer a competitive salary and benefits package.Job DescriptionThe Enterprise Business Director will independently own and build all aspects of...
-
Business Development Director
4 days ago
Mumbai, Maharashtra, India Frontier Business systems Pvt. ltd. Full timeSales Leadership RoleWe are seeking a seasoned sales leader to drive business growth and expansion in Pune. The ideal candidate will have a strong background in selling IT solutions and services to enterprise customers, ensuring business success and market dominance.Key Responsibilities:Develop and execute strategic sales plans to drive revenue growth in the...
-
Business Transformation Consultant
5 days ago
Mumbai, Maharashtra, India Ampersand Group Full timeAmpersand Group is a forward-thinking organization seeking a Business Transformation Consultant to help us achieve our strategic objectives. As a key member of our team, you will work closely with stakeholders to define and implement business process improvements.About the RoleThis is an exceptional opportunity for a seasoned professional to leverage their...
-
Business Transformation Specialist
4 hours ago
Mumbai, Maharashtra, India Schneider Electric Full timeJob OverviewWe are seeking a highly skilled Pricing and Quotation Leader to join our Unify program, driving business transformation across the Greater India zone. This role offers an exceptional opportunity to contribute to the company's digitalization journey and accelerate growth through process simplification and standardization.About the PositionThe...
-
Regional Business Development Director
2 days ago
Mumbai, Maharashtra, India RIB Software Full timeJob DescriptionDriven by transformative digital technologies and trends, we are RIB and weve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world&aposs leading...
-
Business Transformation Manager
4 weeks ago
Mumbai, Maharashtra, India Firstsource Full timeAbout the CompanyA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle...
-
Business Transformation Manager
3 weeks ago
Mumbai, Maharashtra, India Firstsource Full timeAbout the Company A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle...
-
Media Sales Director
3 days ago
Mumbai, Maharashtra, India Talent et au-dela Full timeTalent et au-dela is a pioneering content company that has been at the forefront of digital transformation. We are now looking for a seasoned Media Sales Director to drive our OTT revenue growth.The Media Sales Director will lead the development of content licensing, syndication, and revenue generation strategies for streaming platforms. The ideal candidate...
-
Regulatory Assurance Director
4 days ago
Mumbai, Maharashtra, India myGwork - LGBTQ+ Business Community Full timeJob SummaryWe are seeking a skilled Regulatory Assurance Director to join our team. In this role, you will be responsible for ensuring compliance with local regulations and evaluating the effectiveness of controls and processes owned by 1st Line of Defence. Your primary goal will be to mitigate regulatory risk through compliance testing and reviews.This...
-
Business Transformation Manager
4 weeks ago
Mumbai, Maharashtra, India Firstsource Full timeAbout the CompanyA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle...