Lead Technical Documentation Specialist

Senior Technical WriterAbout the company: At WizCommerce, we’re building the AI Operating System for Wholesale Distribution — transforming how manufacturers, wholesalers, and distributors sell, serve, and scale.With a growing customer base across North America, WizCommerce helps B2B businesses move beyond disconnected systems and manual processes with an integrated, AI-powered platform.Our platform brings together everything a wholesale business needs to sell smarter and faster. With WizCommerce, businesses can:Take orders easily — whether at a trade show, during customer visits, or online.Save hours of manual work by letting AI handle repetitive tasks like order entry or creating product content.Offer a modern shopping experience through their own branded online store.Access real-time insights on what’s selling, which customers to focus on, and where new opportunities lie.The wholesale industry is at a turning point — outdated systems and offline workflows can no longer keep up. WizCommerce brings the speed, intelligence, and design quality of modern consumer experiences to the B2B world, helping companies operate more efficiently and profitably.Backed by leading global investors including Peak XV Partners (formerly Sequoia Capital India), Z47 (formerly Matrix Partners), Blume Ventures, and Alpha Wave Global, we’re rapidly scaling and redefining how wholesale and distribution businesses sell and grow.If you want to be part of a fast-growing team that’s disrupting a $20 trillion global industry, WizCommerce is the place to be.Read more about us in Economic Times, The Morning Star, YourStory, or on our websiteFounders:Divyaanshu Makkar (Co-founder, CEO)Vikas Garg (Co-founder, CCO)Job Description:Role: As a Senior Technical Writer, you will lead the documentation function at WizCommerce- overseeing the creation, organization, and quality of all product and operational documentation. You’ll manage a team of technical writers, ensuring consistent standards, accuracy, and tone across all internal and customer-facing materials. This role requires a strategic thinker who can balance hands-on writing with mentoring and cross-functional collaboration.Responsibilities:Team Leadership & ManagementManage and mentor a team of technical writers, setting clear goals, reviewing their work, and driving continuous skill development.Establish and enforce documentation standards, templates, and best practices across the team.Allocate work effectively to meet deadlines for multiple product lines and releases.Documentation Strategy & OwnershipDefine and own the documentation roadmap aligned with product and organizational goals.Drive the end-to-end documentation process — from planning and drafting to publishing and maintenance.Collaborate with Product, Engineering, and Support teams to ensure timely and accurate documentation of new features.Content Development & MaintenanceCreate, review, and maintain high-quality materials, including:Product manuals, release notes, and API documentationHelpdesk articles and FAQsInternal SOPs, onboarding handbooks, and process docsRegularly audit and update existing content to align with new releases or policy changes.Knowledge Base ManagementOwn and optimize the documentation ecosystem (Notion, Confluence, Zendesk, Google Workspace, etc.) for version control, accessibility, and usability.Ensure consistent tone, structure, and formatting across all repositories.Cross-functional CollaborationPartner with Product Managers, Engineers, Customer Success, and Support to collect information and convert complex concepts into clear, user-friendly content.Work closely with Customer Support to identify recurring queries and proactively create helpful self-serve resources.Qualifications and Skills:Bachelor’s degree in English, Journalism, Technical Communication, Computer Science, or related field.Minimum 5 years of experience in technical writing, including 2+ years in a senior or lead capacity managing a team.Proven ability to translate complex technical concepts into simple, engaging content.Expertise with tools such as Notion, Confluence, Zendesk, and Google Workspace.Strong leadership, project management, and editorial skills.Understanding of SaaS, APIs, and B2B product environments.Excellent communication and stakeholder management skills.Good to Have:Experience building or scaling a technical documentation team in a startup or SaaS company.Exposure to UI/UX writing, product tours, or in-app guidance.Ability to create visuals like flow diagrams, screenshots, and product walkthroughs.Familiarity with SEO optimization for help content.Experience working in an Agile or PLG (Product-Led Growth) setup.What You’ll Get:Opportunity to work closely with cross-functional teams in a high-growth startup.Ownership of documentation processes with autonomy to improve knowledge flows.Fast-paced and collaborative work culture.Compensation: Best in the industryLocation: BengaluruWebsite Link: https://www.Wizcommerce.Com/