Lead Technical Documentation Specialist

3 weeks ago

Bengaluru, India Mobileum Full time

About Us:Mobileum is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on its Active Intelligence platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience, and reduce costs. Know our story: https://www.Mobileum.Com/Headquartered in Silicon Valley, Mobileum has global offices in Australia, Dubai, Germany, Greece, India, Portugal, Singapore and UK with global HC of over 1800+. Join Mobileum TeamAt Mobileum we recognize that our team is the main reason for our success. What does work with us mean? OpportunitiesRole: Senior Technical WriterAbout the Job:We are a seeking a seasoned Technical Writer to strengthen its documentation team. The ideal candidate must have 10-12 years of experience in technical writing and a strong understanding of Artificial Intelligence to support the development of clear and user-focused content. Roles & Responsibility: -Collaboration and leadership: Mentor junior writers and ensure consistency across all documentation. Review team members’ documents for accuracy, clarity, and adherence to standards. Must have experience in handling multiple projects. Language skills: Excellent command of written and spoken U.S. English, with a solid grasp of technical writing principles. Writing skills: Exceptional research, analysis, and writing skills. Ability to write clearly and concisely using correct grammar, spelling, and punctuation. Skills: Capable of installing software and applications with minimal assistance. Documentation experience: Proven experience in developing a comprehensive documentation suite, including user guides, installation guides, API guides, troubleshooting guides, FAQs, and knowledge bases. Artificial Intelligence exposure: A solid understanding of AI fundamentals and their relevance in documentation workflows is essential. Technical interpretation: Experience interpreting technical specifications, user stories, configuration files, code, and other technical documents as reference materials. Learning ability: Demonstrated ability to learn new products and technologies quickly and to grasp technical material effectively. Tools proficiency: Familiar with standard tools, including Microsoft Office, Madcap Flare, Adobe, Visio, SnagIT, and various documentation delivery mechanisms (online help, web help, PDFs, HTML, and so on). Software development exposure: Experience with tools like GitHub, SVN, and development processes like DDLC and Agile are a plus.Work Experience: 10-12 YearsEducational Qualification: BE. /B.Tech., M.E./M.Tech. or M. Sc. in Computer Science/Electronics Engineering / MCA Location: Bangalore

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