Cloud Microsoft 365 IT Support Specialist
3 weeks ago
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Job Description: Cloud Microsoft 365 IT Support Specialist (Mac Environment)
Job Summary:
We are seeking a highly skilled Cloud Microsoft 365 IT Support Specialist with expertise in SharePoint, OneDrive, and the full suite of Microsoft 365 products within a Mac environment. This role requires a professional who can provide on-demand support and maintain a high level of flexibility with timing to ensure seamless operations. The ideal candidate will have deep technical knowledge, excellent problem-solving skills, and a commitment to providing exceptional service.
Key Responsibilities:
1. Microsoft 365 Expertise:
- Provide advanced support for SharePoint, OneDrive, Teams, Outlook, and other Microsoft 365 applications in a Mac environment.
- Troubleshoot and resolve technical issues related to Microsoft 365 products and services on Mac devices.
2. Cloud Support and Administration:
- Manage and maintain cloud-based Microsoft 365 solutions, ensuring optimal performance and reliability.
- Configure and optimize Microsoft 365 applications to meet user and organizational needs.
3. SharePoint and OneDrive Management:
- Assist in the design, implementation, and maintenance of SharePoint sites and libraries.
- Provide support for file management, syncing, and collaboration tools using OneDrive.
4. On-Demand Availability:
- Respond promptly to support requests and technical issues, providing assistance during flexible hours, including evenings and weekends, as needed.
- Ensure minimal disruption to business operations through timely resolution of issues.
5. User Training and Documentation:
- Provide training and guidance to users on effectively utilizing Microsoft 365 tools in a Mac environment.
- Develop and maintain documentation for troubleshooting and usage best practices.
6. System Maintenance and Updates:
- Monitor and apply updates to Microsoft 365 applications and Mac systems to ensure compatibility and security.
- Stay informed about new Microsoft 365 features and Mac OS updates, implementing them where appropriate.
Qualifications and Requirements:
1. Educational Background:
A bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, Microsoft 365 Certified: Fundamentals) are an asset.
2. Technical Skills:
- Expert-level knowledge of Microsoft 365 applications, particularly SharePoint, OneDrive, Teams, and Outlook.
- Proficiency in managing and troubleshooting Microsoft 365 in a Mac OS environment.
- Strong understanding of cloud-based systems and IT support tools.
3. Experience:
- Minimum 3 years of experience providing IT support, with a focus on Microsoft 365 solutions.
- Hands-on experience supporting Mac OS users in a professional setting.
4. Soft Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- High level of flexibility and responsiveness to meet on-demand support needs.
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