Program Manager, OPTIMA
2 weeks ago
OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages
Key job responsibilities
We are seeking a highly organized, detail-oriented Program Manager to join our rapidly growing team. In this role, you will drive a continuous improvement roadmap, lead and facilitate Kaizen events, act as a change agent in the organization by driving change and implementing continuous improvement tools. You will support stakeholders build, test, and deploy cross-functional solutions to address a wide variety of critical business problems. You will take complex opportunities and break them down into manageable pieces, then ensure timely delivery of solutions. You will identify technical/resource options to successfully deliver and drive adoption of solutions. You will assess costs, benefits and ROI, identify/mitigate risks, manage escalations, and balance business needs with technical constraints.
Key job responsibilities:
As a ACES Program Manager you will:
• Lead Improvement Projects / Kaizen events (Lean, DMAIC, DFSS, etc.) to bring together cross-functional teams to identify opportunities and achieve targeted performance improvement in a compressed timeframe
• Bring your expertise, problem solving skills, and creativity to add value to our team
• Unify distributed efforts and own the plan to deliver quality outcomes for our customers
• Work across orgs to ensure we continue marrying internal support capabilities with best-in-class customer experience as new services and features are launched
• Manage programs to continuously improve our organizational efficiency
• Promote the use of Lean and Six Sigma principles
• Provide thought leadership and influence change at all levels of the organization
• Manage projects ensuring on-time delivery of commitments through planning, execution, engagement, documentation, and monitoring of project/program work
• Serve as gatekeeper in assigned process areas for the change management process
• Partner with tech organization on the business requirement documents (BRD)
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
• Audits completed projects to verify sustained impact
BASIC QUALIFICATIONS
- Bachelor's degree- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience implementing repeatable processes and driving automation or standardization
- Lean Six Sigma Black Belt Certification
PREFERRED QUALIFICATIONS
- Master's degree-
Senior Program Manager, OPTIMA
7 days ago
Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full timeThe OPTIMA team is seeking a Senior Program Manager to lead and enhance our Global Performance Management framework across the globe. This Global Performance Program Manager will play a crucial role in optimizing and standardizing our performance metrics and processes worldwide. OPTIMA is a global team and enables Amazon to deliver a superior shopping...
-
Program Manager, OPTIMA
2 weeks ago
Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full timeThe OPTIMA team is seeking a Program Manager with expertise in budgeting and program integration. The ideal candidate will be responsible for overseeing the financial aspects of multiple projects and integrating them seamlessly into the organization's overall strategy. They will play a critical role in ensuring the successful execution of programs while...
-
Senior Program Manager, OPTIMA
2 weeks ago
Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full timeThe OPTIMA team is looking for a Senior Program Manager, PMO who will play a pivotal role in shaping the future of the shopping experience for customers worldwide.We at OPTIMA enable Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to help develop Amazon's LLMs through Reinforcement Learning. We aspire to provide an...
-
Training Program Manager, OPTIMA
2 weeks ago
Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full timeThe OPTIMA team is seeking a Training Program Manager.OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX...
-
Program Manager, ACES, OPTIMA
7 days ago
Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full timeOPTIMA team is seeking an ACES Program Manager to lead the Continuous Improvement and org. level initiatives.The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, is metrics and number savvy, has an analytical mindset. Efficient Program Management capabilities, developing new...
-
Program Manager, OPTIMA
7 days ago
Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full timeThe OPTIMA team is seeking is seeking an experienced Program Manager to drive scalable and streamlined continuous quality improvement initiatives across processes.OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human...
-
Program Manager, OPTIMA
3 weeks ago
Chennai, Tamil Nadu, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:The OPTIMA team is seeking is seeking an experienced Program Manager to drive scalable and streamlined...
-
Operations Manager, Quality, OPTIMA
7 days ago
Chennai, Tamil Nadu, India ADCI - Tamil Nadu - A83 Full timeOPTIMA Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI)...
-
Chennai, Tamil Nadu, India ADCI - Karnataka Full timeAlexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...
-
Program Manager
2 weeks ago
Chennai, Tamil Nadu, India Wipro Full timeRole Purpose The role incumbent is responsible for the successful execution of a low to medium complexity program & its profitability.It is a role requiring understanding of the individual program and how it interacts with other programs. The Program Manager is also responsible for customer satisfaction and to some extent to the commercial growth within the...
-
Program Manager
2 weeks ago
Chennai, Tamil Nadu, India Hexnode Full timeAbout MitsogoMitsogo represents a global entity that deeply values the individual contributions of its employees, attributing its ability to attract exceptional talent to a culture that promotes inclusivity and belonging. Amidst the rapid technological and societal shifts impacting our industry, Mitsogo is dedicated to providing its workforce with a plethora...
-
Program Manager
3 weeks ago
Chennai, Tamil Nadu, India Hexnode Full timeAbout MitsogoMitsogo represents a global entity that deeply values the individual contributions of its employees, attributing its ability to attract exceptional talent to a culture that promotes inclusivity and belonging. Amidst the rapid technological and societal shifts impacting our industry, Mitsogo is dedicated to providing its workforce with a plethora...
-
Program Manager
7 days ago
Chennai, Tamil Nadu, India Hexnode Full timeAbout MitsogoMitsogo represents a global entity that deeply values the individual contributions of its employees, attributing its ability to attract exceptional talent to a culture that promotes inclusivity and belonging. Amidst the rapid technological and societal shifts impacting our industry, Mitsogo is dedicated to providing its workforce with a plethora...
-
Program Manager
2 days ago
Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full timePosition: Program Manager Experience: 12 to 18 years Location: Chennai/Mumbai/Pune/Bangalore Key Responsibilities:Program/Project Management: Lead and manage multiple projects under a single program, with a focus on Oracle ERP/Oracle Cloud implementations, ensuring all deliverables meet quality, scope, and schedule expectations. Risk & Issue Management:...
-
Program Manager
2 weeks ago
Chennai, Tamil Nadu, India Allegis Global Solutions Full timeCompany Description Working at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful...
-
Program Manager
7 days ago
Chennai, Tamil Nadu, India ADCI MAA 15 SEZ - K20 Full timeAmazon's Selection expansion team started operations in March 2009 and has grown steadily in scope ever since. This is a global program supporting all marketplaces and operates out of Chennai. Amazon eCommerce Selection and Catalog Systems group at Amazon focuses on making direct impact on Selection for Amazon's Retail & 3rd party marketplace business across...
-
Program Manager
7 days ago
Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full timeAmazon's Selection expansion team started operations in March 2009 and has grown steadily in scope ever since. This is a global program supporting all marketplaces and operates out of Chennai. Amazon eCommerce Selection and Catalog Systems group at Amazon focuses on making direct impact on Selection for Amazon's Retail & 3rd party marketplace business across...
-
Program Manager
4 days ago
Chennai, Tamil Nadu, India GE Vernova Full time**Job Description Summary**As a key member of a global and matrixed design team, Program Manager is responsible for the development of value stream data to identify areas of waste within the software process. Work with Global team to manage critical Control programs covering Marine, O&G domains.**Job Description****Roles and Responsibilities**+ Program...
-
Program Manager
3 weeks ago
Chennai, Tamil Nadu, India PayPal Full timeJob DescriptionThe CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided...
-
Program Manager
2 weeks ago
Chennai, Tamil Nadu, India Amazon Full timeAmazon's Selection expansion team started operations in March 2009 and has grown steadily in scope ever since. This is a global program supporting all marketplaces and operates out of Chennai. Amazon eCommerce Selection and Catalog Systems group at Amazon focuses on making direct impact on Selection for Amazon's Retail & 3rd party marketplace business across...