Program Manager, OPTIMA
1 week ago
OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages
We are seeking a highly organized, detail-oriented Program Manager to join our rapidly growing team. The role is centered on developing insights and eliminating defects in quality that affects business metrics. As part of this role, you will work on 1) Creating mechanisms to identify, investigate, and solve quality issues impacting the business metrics, 2) Working collaboratively across our partner teams (ex: Science, CX PMs, Engineering, BIE, etc.) to combine efforts to solve problems, 3) Developing data-driven approaches alongside our SWOT/BA teams to rapidly identify opportunity areas, and trends at scale, 4) You will take complex opportunities and break them down into manageable pieces, then ensure timely delivery of solutions
Key job responsibilities
As Quality program manager you will:
- Drive appropriate data-oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal
- Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps
- Be a SME for the process and a referral point for in-house and customer team
- Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources
- Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes
- Ability to perform deep dive in the process and come up with process improvement solutions
- Shall collaborate effectively with customers (Science, Engineering, Product, etc.) to bring in improvements to the business metrics
- Provide regular updates on project progress and performance, ensuring transparency and alignment with key business goals.
- Exercise discretion in prioritizing process improvements, aligning them with broader business objectives.
- Ensure effective risk controls are developed and maintained. Implement corrective actions and maintain commitment to goals, ensuring on-time project completion and minimized losses.
- Develop and influence new ideas, establishing procedures and practices to promote long-term solutions in dynamic environments.
- Drive continuous improvement and decision-making strategies.
BASIC QUALIFICATIONS
- 2+ years of program or project management experience- - Strong analytical and problem-solving skills.
- - Strong written and verbal communication skills
- - Able to prioritize in complex, fast-paced environment.
- - Ability to influence, negotiate and provide alternative business solutions.
- - Strong operations acumen with in-depth understanding of how operations ecosystems work
- - Ability to work with virtual teams and across time zones to develop strategies and foster a cohesive and creative work environment to make Amazon feels small.
- - Experience communicating and presenting to Senior leaders and large groups.
- - Minimum knowledge of SQL, SharePoint, Excel, Power Point and word
PREFERRED QUALIFICATIONS
- Knowledge of Lean principles and DMAIC methodology- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- - experience in Continuous Improvement using Process analysis to drive improvements through the application of Lean and/or Six Sigma tools and concepts.
- - Will have significant Continuous Improvement Project/Kaizen leader experience.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
-
Senior Program Manager, OPTIMA
1 week ago
Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full timeThe OPTIMA team is seeking a Senior Program Manager to lead and enhance our Global Performance Management framework across the globe. This Global Performance Program Manager will play a crucial role in optimizing and standardizing our performance metrics and processes worldwide. OPTIMA is a global team and enables Amazon to deliver a superior shopping...
-
Program Manager, OPTIMA
2 weeks ago
Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full timeThe OPTIMA team is seeking a Program Manager with expertise in budgeting and program integration. The ideal candidate will be responsible for overseeing the financial aspects of multiple projects and integrating them seamlessly into the organization's overall strategy. They will play a critical role in ensuring the successful execution of programs while...
-
Senior Program Manager, OPTIMA
2 weeks ago
Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full timeThe OPTIMA team is looking for a Senior Program Manager, PMO who will play a pivotal role in shaping the future of the shopping experience for customers worldwide.We at OPTIMA enable Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to help develop Amazon's LLMs through Reinforcement Learning. We aspire to provide an...
-
Training Program Manager, OPTIMA
2 weeks ago
Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full timeThe OPTIMA team is seeking a Training Program Manager.OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX...
-
Program Manager, ACES, OPTIMA
1 week ago
Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full timeOPTIMA team is seeking an ACES Program Manager to lead the Continuous Improvement and org. level initiatives.The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, is metrics and number savvy, has an analytical mindset. Efficient Program Management capabilities, developing new...
-
Program Manager, OPTIMA
2 weeks ago
Chennai, Tamil Nadu, India ADCI - Tamil Nadu - A83 Full timeThe OPTIMA team is seeking is seeking an experienced Program Manager to drive scalable and streamlined continuous improvement initiatives across multiple sites.OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback...
-
Program Manager, OPTIMA
3 weeks ago
Chennai, Tamil Nadu, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:The OPTIMA team is seeking is seeking an experienced Program Manager to drive scalable and streamlined...
-
Operations Manager, Quality, OPTIMA
1 week ago
Chennai, Tamil Nadu, India ADCI - Tamil Nadu - A83 Full timeOPTIMA Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI)...
-
Chennai, Tamil Nadu, India ADCI - Karnataka Full timeAlexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...
-
Program Manager
2 weeks ago
Chennai, Tamil Nadu, India Wipro Full timeRole Purpose The role incumbent is responsible for the successful execution of a low to medium complexity program & its profitability.It is a role requiring understanding of the individual program and how it interacts with other programs. The Program Manager is also responsible for customer satisfaction and to some extent to the commercial growth within the...
-
Program Manager
3 weeks ago
Chennai, Tamil Nadu, India Hexnode Full timeAbout MitsogoMitsogo represents a global entity that deeply values the individual contributions of its employees, attributing its ability to attract exceptional talent to a culture that promotes inclusivity and belonging. Amidst the rapid technological and societal shifts impacting our industry, Mitsogo is dedicated to providing its workforce with a plethora...
-
Program Manager
2 weeks ago
Chennai, Tamil Nadu, India Hexnode Full timeAbout MitsogoMitsogo represents a global entity that deeply values the individual contributions of its employees, attributing its ability to attract exceptional talent to a culture that promotes inclusivity and belonging. Amidst the rapid technological and societal shifts impacting our industry, Mitsogo is dedicated to providing its workforce with a plethora...
-
Program Manager
4 days ago
Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full timePosition: Program Manager Experience: 12 to 18 years Location: Chennai/Mumbai/Pune/Bangalore Key Responsibilities:Program/Project Management: Lead and manage multiple projects under a single program, with a focus on Oracle ERP/Oracle Cloud implementations, ensuring all deliverables meet quality, scope, and schedule expectations. Risk & Issue Management:...
-
Program Manager
2 weeks ago
Chennai, Tamil Nadu, India Allegis Global Solutions Full timeCompany Description Working at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful...
-
AWS Techlead
2 weeks ago
Chennai, Tamil Nadu, India CS Optima Inc Full timeThe ideal candidate will be responsible for working cross-functionally to understand development needs by multiple business units. To be effective in this position, you must feel comfortable owning the entire architecture development process from inception to completion.ResponsibilitiesLead architecture initiatives from inception to completionCollaborate...
-
Business Analyst, OPTIMA Operations
2 weeks ago
Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full timeAlexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...
-
Business Analyst, OPTIMA Operations
1 week ago
Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full timeAlexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...
-
Program Manager
1 week ago
Chennai, Tamil Nadu, India ADCI MAA 15 SEZ - K20 Full timeAmazon's Selection expansion team started operations in March 2009 and has grown steadily in scope ever since. This is a global program supporting all marketplaces and operates out of Chennai. Amazon eCommerce Selection and Catalog Systems group at Amazon focuses on making direct impact on Selection for Amazon's Retail & 3rd party marketplace business across...
-
Program Manager
1 week ago
Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full timeAmazon's Selection expansion team started operations in March 2009 and has grown steadily in scope ever since. This is a global program supporting all marketplaces and operates out of Chennai. Amazon eCommerce Selection and Catalog Systems group at Amazon focuses on making direct impact on Selection for Amazon's Retail & 3rd party marketplace business across...
-
Program Manager
6 days ago
Chennai, Tamil Nadu, India GE Vernova Full time**Job Description Summary**As a key member of a global and matrixed design team, Program Manager is responsible for the development of value stream data to identify areas of waste within the software process. Work with Global team to manage critical Control programs covering Marine, O&G domains.**Job Description****Roles and Responsibilities**+ Program...
