Senior Program Manager, OPTIMA

5 days ago


Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time
The OPTIMA team is seeking a Senior Program Manager to lead and enhance our Global Performance Management framework across the globe. This Global Performance Program Manager will play a crucial role in optimizing and standardizing our performance metrics and processes worldwide.

OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages. Be part of the high-performing team behind Amazon's new generative AI-powered shopping assistant Rufus.

Key job responsibilities
We are seeking a visionary and data-driven Global Performance Program Manager to join our worldwide OPTIMA operations team. The primary responsibility of this role is to develop and implement a comprehensive global performance measurement framework that will standardize key employee performance metrics across our international operations. The ideal candidate will have exceptional analytical skills, a strategic mindset, and the ability to influence and collaborate across diverse teams and geographies.

This candidate will own the end-to-end process of defining, implementing, and continuously improving performance management programs across all regions. You will identify the critical performance indicators that drive business success, establish standardized metrics that can be applied globally, and develop the systems and processes necessary to track and analyze these metrics effectively. You will be responsible for creating a unified performance culture that aligns with Amazon's leadership principles while accommodating diverse operational contexts.

You will analyze performance trends, iterate on existing programs, and innovate new approaches to drive continuous improvement in employee and team performance. Working cross-functionally, you will build key relationships with HR, regional leadership, and technology teams to ensure that performance management strategies are integrated seamlessly into our broader talent management and business operations. You will challenge conventional thinking and strive for excellence in how we measure, evaluate, and enhance performance across our global OPTIMA operations.

A successful candidate thrives on complex problem-solving, is adept at working with large datasets from multiple sources, and is passionate about leveraging data to drive organizational success. You should have a proven track record of implementing large-scale programs, excellent communication skills to influence at all levels of the organization, and the ability to translate data insights into actionable strategies. You should be a self-starter, comfortable with ambiguity, naturally curious, and able to balance strategic thinking with meticulous execution.

This role requires a strategic thinker who can navigate the complexities of global operations while maintaining a focus on creating tangible improvements in performance and productivity. You will be at the forefront of shaping how Amazon measures and drives performance in its OPTIMA operations worldwide, playing a crucial role in our continued growth and success.

The ideal candidate will demonstrate a commitment to fostering an inclusive work environment that values diverse perspectives and experiences. You will work to ensure that performance management practices are equitable, culturally sensitive, and aligned with Amazon's global diversity and inclusion initiatives.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Master's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

  • Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    The OPTIMA team is looking for a Senior Program Manager, PMO who will play a pivotal role in shaping the future of the shopping experience for customers worldwide.We at OPTIMA enable Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to help develop Amazon's LLMs through Reinforcement Learning. We aspire to provide an...


  • Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    The OPTIMA team is seeking a Program Manager with expertise in budgeting and program integration. The ideal candidate will be responsible for overseeing the financial aspects of multiple projects and integrating them seamlessly into the organization's overall strategy. They will play a critical role in ensuring the successful execution of programs while...


  • Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    The OPTIMA team is seeking a Training Program Manager.OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX...


  • Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    OPTIMA team is seeking an ACES Program Manager to lead the Continuous Improvement and org. level initiatives.The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, is metrics and number savvy, has an analytical mindset. Efficient Program Management capabilities, developing new...


  • Chennai, Tamil Nadu, India ADCI - Tamil Nadu - A83 Full time

    The OPTIMA team is seeking is seeking an experienced Program Manager to drive scalable and streamlined continuous improvement initiatives across multiple sites.OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback...


  • Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    The OPTIMA team is seeking is seeking an experienced Program Manager to drive scalable and streamlined continuous quality improvement initiatives across processes.OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human...


  • Chennai, Tamil Nadu, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:The OPTIMA team is seeking is seeking an experienced Program Manager to drive scalable and streamlined...


  • Chennai, Tamil Nadu, India ADCI - Tamil Nadu - A83 Full time

    OPTIMA Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI)...


  • Chennai, Tamil Nadu, India ADCI - Karnataka Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...


  • Chennai, Tamil Nadu, India Impacteers Full time

    Senior Program Manager - Mentorship (EdTech Background Required)- We are looking for a Senior Program Manager - Mentorship to join our team at Impacteers. - This role is crucial in shaping and managing our mentorship initiatives, ensuring that mentors and mentees have an engaging and valuable experience on our platform. - The ideal candidate should have a...


  • Chennai, Tamil Nadu, India Impacteers Full time

    Senior Program Manager - Mentorship (EdTech Background Required)- We are looking for a Senior Program Manager - Mentorship to join our team at Impacteers. - This role is crucial in shaping and managing our mentorship initiatives, ensuring that mentors and mentees have an engaging and valuable experience on our platform. - The ideal candidate should have a...


  • Chennai, Tamil Nadu, India NielsenIQ Full time

    Company DescriptionNielsenIQ NIQ is a leader in data-driven solutions partnering with the worlds largest brands to deliver insights that drive strategic decisions With a global presence and deep expertise in analytics and technology we ensure that companies stay ahead in a constantly changing marketplace Our mission extends beyond understanding...


  • Chennai, Tamil Nadu, India CapTalent HR Full time

    Job DescriptionRole Overview: We are seeking an experienced Senior Program Manager to lead our projects in a strategic and tactical manner. The ideal candidate will have strong project management skills, excellent communication abilities, and the ability to work effectively with cross-functional teams.Responsibilities:Develop and execute project plans,...


  • Chennai, Tamil Nadu, India ADCI MAA 12 SEZ - H82 Full time

    Be part of the high-performing team behind Amazon's new generative AI-powered shopping assistant Rufus. Rufus makes it easy for customers to find and discover the best products to meet their unique needs by helping with product research, providing comparisons and recommendations, answering specific product questions, and more. We are hiring a Sr. Program...

  • Program Manager

    2 weeks ago


    Chennai, Tamil Nadu, India Hexnode Full time

    About MitsogoMitsogo represents a global entity that deeply values the individual contributions of its employees, attributing its ability to attract exceptional talent to a culture that promotes inclusivity and belonging. Amidst the rapid technological and societal shifts impacting our industry, Mitsogo is dedicated to providing its workforce with a plethora...

  • Program Manager

    2 weeks ago


    Chennai, Tamil Nadu, India Hexnode Full time

    About MitsogoMitsogo represents a global entity that deeply values the individual contributions of its employees, attributing its ability to attract exceptional talent to a culture that promotes inclusivity and belonging. Amidst the rapid technological and societal shifts impacting our industry, Mitsogo is dedicated to providing its workforce with a plethora...

  • Program Manager

    5 days ago


    Chennai, Tamil Nadu, India Hexnode Full time

    About MitsogoMitsogo represents a global entity that deeply values the individual contributions of its employees, attributing its ability to attract exceptional talent to a culture that promotes inclusivity and belonging. Amidst the rapid technological and societal shifts impacting our industry, Mitsogo is dedicated to providing its workforce with a plethora...


  • Chennai, Tamil Nadu, India Sanmina Full time

    Job Description Business Title : Senior / Manager Role: The Role of the Senior / Manager – Program Management is to ensure customer satisfaction of information technology solutions by managing the details of overall project schedules and deliverables. Typically uses more project management skills than technical skills. Academic...

  • Program Manager

    2 weeks ago


    Chennai, Tamil Nadu, India Allegis Global Solutions Full time

    Company Description Working at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful...


  • Chennai, Tamil Nadu, India eNoah Full time

    We are seeking a seasoned Senior Program Director to join our team at eNoah. As a Senior Program Director, you will be responsible for overseeing the entire software development process, from planning to delivery, focusing on .NET-based solutions.The ideal candidate will have a proven track record of leading cross-functional teams globally, ensuring...