Process Excellence Controller

3 weeks ago

Lucknow, India Secure Meters Limited Full time

Job Description:Map end-to-end field service processesAdhere to SOPs & workflowsEnsure company quality standards across serviceIdentify bottlenecks, delays, and errors in operationsConduct gap analysis between defined processes and actual practices.Recommend and implement improvements for faster service turnaround and reduced rework.Analyze customer complaints, service failures, and escalation data.Apply Quality Tools & MethodologiesSix Sigma & Continuous ImprovementEnsure decisions are data-driven, not assumption-based.Cross-Functional Collaboration & TrainingSupport audits and compliance reviews by providing process and performance evidence.Skills Required:Knowledge of process mapping, process analysis, and improvement techniques in service environments.Strong command of Quality ToolsLean Six Sigma Green Belt / Black Belt certification preferred.Ability to analyze quality metrics.Data analysis skillsStrong interpersonal skills to work with cross-functional teams.Exposure to smart metering / utilities / service industry preferred.Qualification & Experience:B.Tech. (Electrical / Electronics/CS)2–5 years’ experience in Quality / Process Excellence / Service Operations.Lean Six Sigma certification preferred.

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