Customer Service Representative

3 weeks ago

Pune, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time

Interested candidate can share cv on 7428949118 ( what's App only )

we are hiring for Customer Relationship Manager

Experienced required - 8+

6 days working

max Budget - 12 LPa

Location -East Street, Pune, Camp

Key Responsibilities:

Customer Lifecycle Management


•Handling the complete post-sales process including booking confirmations, documentation, payment schedule tracking, and possession handovers.


•Act as the single point of contact for all customer communications, concerns, and clarifications.


•Maintain accurate and updated customer records in the CRM system.

Client Communication & Experience


•Proactively communicate with customers regarding project updates, payment milestones, and possession timelines.


•Ensure clarity and transparency in customer interactions, including formalities related to possession and handovers.

Documentation & Coordination


•Liaise with internal departments—Sales, Legal, Accounts, and Projects—for timely processing of allotment letters, agreements, demand letters, NOCs, receipts, and handover documentation.


•

Ensure compliance with RERA and company documentation standards.

Customer Issue Resolution


•Log, track, and resolve customer issues or service requests in a timely and professional manner.


•Handle escalations with a solution-oriented and empathetic approach.

Project Cashflow Planning


•Coordinate with the Finance and Sales teams to track customer payments and align collections with the project cash flow plan.


•Drive timely collections and follow-up on outstanding dues to support financial planning.

CRM Reporting & Systems


•Generate and maintain accurate MIS reports for customer communication, collection progress, documentation status, and customer feedback.


•Ensure proper utilization of CRM software tools like Quadra and continuously monitor data accuracy and system effectiveness.

Team Management and Mentoring


•Supervise and mentor CRM executives or associates, ensuring consistent service delivery and team productivity.


•Provide training and support to enhance team performance and customer service standards.

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