Sr. Client Servicing Manager- Social Media Accounts

Position: Client Servicing Manager - Social Media Account Management and Strategy 

About Us:

Yugen Consulting is a leading digital marketing agency specializing in innovative strategies and comprehensive social media management. We are seeking a highly motivated and experienced Client Servicing Manager to oversee social media account management and strategy, ensuring that our clients receive top-notch service and impactful results.

Role Overview:

The Sr. Client Servicing Manager for Social Media Account Management and Strategy will be responsible for managing client relationships, overseeing social media strategies, and ensuring the successful execution of campaigns. This role requires a deep understanding of social media platforms, strong project management skills, and the ability to build and maintain strong client relationships.

Key Responsibilities:

1. Client Relationship Management:

 - Serve as the primary point of contact for clients, building and maintaining strong, long-lasting relationships.

 - Understand client goals, challenges, and expectations, and translate these into actionable social media strategies.

 - Regularly communicate with clients to provide updates, address concerns, and discuss strategic opportunities.

2. Social Media Strategy Development:

 - Develop comprehensive social media strategies tailored to each client's objectives, industry, and target audience.

 - Collaborate with the creative and content teams to ensure that social media content aligns with the overall strategy.

 - Monitor industry trends and competitor activities to inform strategic planning and innovation.

3. Campaign Management and Execution:

 - Oversee the execution of social media campaigns across various platforms, ensuring timely delivery and adherence to client guidelines.

 - Manage content calendars, scheduling, and posting to ensure consistency and engagement.

 - Coordinate with internal teams, including creative, content, and analytics, to ensure campaigns are executed effectively.

4. Performance Analysis and Reporting:

 - Analyze social media performance metrics and campaign results, providing clients with insights and recommendations for improvement.

 - Prepare and present detailed reports that highlight key performance indicators (KPIs), campaign successes, and areas for optimization.

 - Continuously assess and refine strategies based on performance data to maximize ROI.

5. Team Collaboration and Leadership:

 - Work closely with cross-functional teams to ensure seamless project execution and alignment with client goals.

 - Provide guidance and mentorship to junior team members, fostering a collaborative and high-performing work environment.

 - Participate in team meetings and contribute to the development of best practices for client servicing and social media management.

6. Client Retention and Growth:

 - Identify opportunities to upsell and cross-sell services to existing clients, contributing to revenue growth.

 - Proactively address potential challenges or issues to ensure client satisfaction and long-term retention.

 - Participate in client onboarding processes and ensure smooth transitions for new accounts.

Qualifications:

- Bachelor's degree in Marketing, Communications, Business, or a related field.

- A minimum of [insert number] years of experience in social media account management, client servicing, or a similar role, preferably in an agency setting.

- Strong understanding of social media platforms, tools, and trends.

- Excellent project management and organizational skills, with the ability to manage multiple accounts and campaigns simultaneously.

- Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.

- Analytical mindset with the ability to interpret social media metrics and generate actionable insights.

- Creative thinking and problem-solving skills, with the ability to develop innovative strategies that meet client objectives.

- Experience with social media management tools (e.g., Hootsuite, Buffer, Sprout Social) and analytics platforms (e.g., Google Analytics, social media insights).

- Leadership experience and the ability to work effectively in a team-oriented environment.