Complaints Manager

Role : Chief Manager– Compliance

EXP :: 13+Years

Location - Mumbai

1) Regulatory Compliance:

• · Handling New Member onboarding process, undertaking due diligence process and grant of approvals.
• · Effectively monitor various compliance requirements of Members and oversee the regulatory filings by Members. Undertake periodic review of various compliance & operational policies and initiate changes in consultation with relevant stakeholders.
• · Co-ordination with SEBI and other MIIs for various policy level initiatives and reviews as well as handling any queries / data requirements etc
• · Issue/ Query resolution on priority basis and avoiding similar future occurrences
• · Handling applications of change in control/ business transfer/merger BMC category change & facilitate all necessary steps for the closure.
• · To monitor the continued compliance requirements of Members
• · Continuous interaction with Regional Offices w.r.t Compliance procedures and providing necessary clarifications & guidance

2) System development (Internal and with SEBI)

• · Ensure continuous improvement in compliances procedures and processed through adequate system development System development co-ordination and implementation for new requirements ·
• · Participation in annual technology requirements planning & engage with the IT team for prioritization of the projects across HO & ROs. ·
• · Finalize Business Requirement Specifications for various technology projects. ·
• · Ensure user acceptance testing and successful implementation.
• · Suggest new system development initiatives related to Customer benefit, process efficiency across functions, enhanced compliance, cost/time saving, etc.
• · Co-ordination with SEBI / Other Exchanges/ DPs/ CCs for development of new regulatory interface for various process including system validations.
• · Effective engagement with Tech teams and SEBI for Parivartan and UII initiatives and oversee implementation.

3) Authorise Person related activities:

• · Process application pertaining to registration, cancellation, change in address, change in status and change in constitution of Authorised persons.
• · Putting in mechanisms/framework for strengthening Authorised Person (AP) monitoring and supervision including identification of APs with material concerns and taking actions in collaboration with ISC/Inspection.
• · Updation of membership database w.r.t AP information

4) Monitoring of Mandatory submissions

• · Monitoring of Annual return submissions by Members
• · Computation of Securities Transaction Price Index data & submission to SEBI on quarterly basis
• · Monitor Half yearly/annual Networth submissions of the Members and initiate action in case of non-compliance,
• · Oversee daily submission of Margin trading facility (MTF) and Sign-off
• · Monitoring of quarterly Artificial Intelligence/Machine Learning (AI/ML) submissions and reporting to SEBI.

5) Other compliance activities:

• · Monitor and implement Orders passed against the members by SEBI / SAT etc.
• · Provide support to ROs for scrutinizing Advertisements to be issued by the members to ensure compliance with all regulatory norms.
• · Issue Status Report and Membership Certificate based on Member request
• · Process Members request for trade through other members
• · Updation of membership database for change in status, details of transfer of membership and shareholding/director details.
• · Handling Member expulsion activities including initiating requests to various departments, Market communication and intimation to SEBI and other MIIs.
• · Monitoring Access control for various database
• · Provide data for internal audit, SEBI audits, statutory audit etc