AM - Delivery Excellence
3 weeks ago
Job Description
Job Summary –
1. Assist in building strong Operational practices: Conduct assessments on key delivery practices and support delivery in building industry practices
2. Study business processes, identify vulnerabilities in operations and implement Process Controls to minimize risk and enable a predictable process
3. Assist in setting up Quality control framework and monitor health of the QC process
4. Data Analysis: Analyze lead indicators / metrics and detect any risk in meeting the SLA / customer satisfaction
5. Monitor adherence to SLA and KPI. Run Go-To-Green program for SLA failures
6. Stakeholder Management – Build a strong connect with delivery
7. Support Process definition, deployment and support activities
8. Analyze CSAT and deploy & closely monitor action plans to improve customer satisfaction
Years of experience needed – 5 to 6 yrs of industry experience
Technical Skills:
Strong understanding of Quality Control and Assurance practices
Good Analytical Skills – ability to analyze process data and coming up with solutions
Good Emotional Intelligence and ability to build strong relationships with stakeholders
Excellent communication skills – verbal and written
Good program management skill
Proficiency in MS Office – Advance Excel & PPT
Certifications Needed:
Any relevant certification / training on Quality Control / Assurance
Lean / Six Sigma GB Certified / Trained
ISO QMS lead auditor certified will be an advantage
Power Apps / Power BI skills will be an advantage
-
Delivery Excellence Specialist
17 hours ago
Bengaluru, Karnataka, India Sagility Full timeAbout SagilitySagility is a leading organization in the industry, committed to delivering exceptional products and services to our clients. As a Delivery Excellence Specialist, you will play a key role in ensuring the successful delivery of projects.Key ResponsibilitiesDevelop and implement strategies to improve project delivery efficiency and...
-
Delivery Excellence Manager
1 day ago
Bengaluru, Karnataka, India ZettaMine Labs Pvt. Ltd. Full timeJob Title: Delivery Excellence ManagerAbout the Role: We are seeking dynamic and results-driven delivery leaders to spearhead Agile teams and drive execution excellence in the healthcare technology space.Key Responsibilities: Lead Agile teams to deliver high-impact healthcare technology solutions.Facilitate Agile ceremonies, coach teams on best practices,...
-
Delivery Excellence Leader
5 days ago
Bengaluru, Karnataka, India Amazon Full timeAs a seasoned Program Manager at Amazon, you will play a crucial role in driving speed initiatives across various teams, including business, supply chain, product, and seller teams. Your expertise will serve as a valuable asset to our organization, providing strategic guidance, formulating joint goals, and owning key speed input metrics. To excel in this...
-
Excellence Delivery Lead
7 days ago
Bengaluru, Karnataka, India Demographic HR Services Full timeJoin Our Team as a Quality ManagerWe are seeking a dedicated Quality Manager to join our team at Demographic HR Services. As a key member of our organization, you will play a vital role in driving excellence in transaction quality and delivery. About the RoleThis is an exciting opportunity for a Quality Manager to lead and mentor front-line teams, drive...
-
Delivery Excellence Manager
3 days ago
Bengaluru, Karnataka, India Birlasoft Limited Full timeOur Expectations:In this role, we expect you to have extensive experience in project management and delivery, with a strong focus on quality assurance. You should be well-versed in agile development methodologies, automated testing tools, and cloud technologies. Additionally, you should possess excellent communication and interpersonal skills, enabling you...
-
Delivery Excellence Leader
4 days ago
Bengaluru, Karnataka, India Vintronics Inc Full timeSkillset RequiredTo be successful in this role, you will need to possess exceptional leadership skills, as well as expertise in engineering, delivery, and professional services. Key responsibilities include:Leading cross-functional teams to drive innovation and operational excellence.Driving technical vision and roadmap to ensure scalable and reliable...
-
Manager, Service Delivery
4 weeks ago
Bengaluru, Karnataka, India ReSource Pro Full timeGreetings from ReSource Pro .Job Description: ManagerJob Title:Manager, Service Delivery, IndiaWorking Experience:Minimum 12 years experience, 1 + years of experience as an Manager.In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist / Assistant Manager and a number of client teams to establish and maintain a...
-
Manager, Service Delivery
20 hours ago
Bengaluru, Karnataka, India ReSource Pro Full timeGreetings from ReSource Pro .JobDescription: ManagerJob Title:Manager, Service Delivery, IndiaWorking Experience:Minimum12years experience,1 +years of experience as anManager.In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist / Assistant Manager and a number of client teams to establish and maintain a motivated and...
-
Delivery Excellence Manager
4 days ago
Bengaluru, Karnataka, India Genpact Full timeAbout Genpact">At Genpact, we believe in empowering individuals and communities to achieve their full potential. As a global professional services and solutions firm, we deliver outcomes that shape the future. With over 125,000 people across 30+ countries, we're driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for...
-
Manager, Service Delivery
4 weeks ago
Bengaluru, Karnataka, India ReSource Pro Full timeGreetings from ReSource Pro.Job Description: Manager Job Title: Manager, Service Delivery, India Working Experience:Minimum 12 years experience, 1 + years of experience as an Manager.In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist / Assistant Manager and a number of client teams to establish and maintain a...
-
Manager, Service Delivery
3 weeks ago
Bengaluru, Karnataka, India ReSource Pro Full timeGreetings from ReSource Pro.Job Description: Manager Job Title: Manager, Service Delivery, India Working Experience:Minimum 12 years experience, 1 + years of experience as an Manager.In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist / Assistant Manager and a number of client teams to establish and maintain a...
-
Manager, Service Delivery
7 days ago
Bengaluru, Karnataka, India ReSource Pro Full timeGreetings from ReSource Pro .Job Description: ManagerJob Title:Manager, Service Delivery, IndiaWorking Experience:Minimum 12 years experience, 1 + years of experience as an Manager.In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist / Assistant Manager and a number of client teams to establish and maintain a motivated...
-
Engineer - Delivery Excellence
3 weeks ago
Bengaluru, Karnataka, India SLK Full timeCompany Name: SLK Software Private Limited .buttontext96db11d82d878844 a{ border: 1px solid transparent; } .buttontext96db11d82d878844 a:focus{ border: 1px dashed #F0AB00 important; outline: none important; } ...
-
Operations Manager for Delivery Excellence
4 days ago
Bengaluru, Karnataka, India Amazon Full timeAbout the Role: We are seeking an experienced Operations Manager to drive delivery excellence at Amazon. The successful candidate will be responsible for devising operational goals and aligning them with business objectives, establishing measurement and reporting indicators, and managing metric performance. About the Team: Join our team in Last Mile...
-
IT Service Delivery Expert
2 days ago
Bengaluru, Karnataka, India 3M Technology Center of Excellence (TCOE) Full timeIn this role as a Senior Analyst - IT Service Delivery, you will be responsible for analyzing data and creating reports for Service Management KPIs and performance metrics. You will also identify process gaps and implement mitigation strategies to improve IT service delivery.About the TeamThe team in India will enable 3M Company to further expand internal...
-
Program Manager
4 days ago
Bengaluru, Karnataka, India Wipro Full timeProgram Manager - Delivery ExcellenceWe are looking for a skilled Program Manager to lead our delivery efforts and drive business growth.The ideal candidate should have prior experience in managing green field projects and possess a strong technical background in C/C++/Java/.NET, with Java being a desirable skill.Retail or Payments domain experience is...
-
Manager, Service Delivery
4 days ago
Bengaluru, Karnataka, India ReSource Pro Full timeGreetings from ReSource Pro.Job Description: Manager Job Title: Manager, Service Delivery, India Working Experience:Minimum 12 years experience, 1 + years of experience as an Manager.In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist / Assistant Manager and a number of client teams to establish and maintain a...
-
Manager, Service Delivery
4 weeks ago
Bengaluru, Karnataka, India ReSource Pro Full timeGreetings from ReSource Pro.Job Description: ManagerJob Title:Manager, Service Delivery, IndiaWorking Experience:Minimum 12 years experience, 1 + years of experience as an Manager.In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist / Assistant Manager and a number of client teams to establish and maintain a motivated...
-
Manager, Service Delivery
2 weeks ago
Bengaluru, Karnataka, India ReSource Pro Full timeGreetings from ReSource Pro .JobDescription: ManagerJob Title: Manager, Service Delivery, IndiaWorking Experience: Minimum12years experience,1 +years of experience as anManager.In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist / Assistant Manager and a number of client teams to establish and maintain a motivated and...
-
Service Delivery Excellence Manager
5 days ago
Bengaluru, Karnataka, India Pierian Services Full timeAre you a seasoned finance professional looking for a new challenge? Do you have a passion for driving operational excellence and improving service quality? If so, we encourage you to apply for our Service Delivery Excellence Manager position.About the RoleWe are seeking a highly skilled and experienced professional to lead our finance and accounts shared...