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Communication Trainer

4 weeks ago

Hyderabad, Telangana, India Tech Mahindra Full time

Designated as a leader in the industry, Tech Mahindra is committed to fostering a culture of excellence and innovation. We prioritize our mission to deliver outstanding services while maintaining a diverse and inclusive workplace.

About the Role

The Communications Trainer will be responsible for conducting preprocess training sessions and audits to ensure compliance and enhance the skills of new hires and existing employees.

Location: We have opportunities open in Hyderabad and Noida

Responsibilities

  • Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness
  • Provide Feedback and suggestions for improvement
  • Publish Dashboards at defined intervals
  • Publish compliance dashboards as per plan
  • Flexibility and Availability for any ad-hoc business requirement
  • Ensure Confidentiality, Availability and Integrity of Data
  • GAP Analysis & Controls
  • Continuous Focus and Drive to meet and exceed department SLAs
  • Conduct New Hire training and Refresher training based on TNA
  • Conduct V&A interviews for the process

Qualifications

  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
  • Must be fluent in English language

Required Skills

  • Ability to train on sounds (IPA), grammar and soft skills
  • Excellent verbal and written communication skills
  • Should have good knowledge of audit and evaluation function
  • Should have good understanding capabilities to improve customer experience
  • Ready to work in Shift timing as per process requirement
  • Knowledge of usage of MS Office
  • Experience in training and development

Equal Opportunity Statement

We are an Equal Opportunity Employer and are committed to creating a diverse and inclusive environment for all employees.