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Customer Relationship Management Specialist
1 month ago
Duties and Responsibilities:
To manage the Customer Relationship Management (CRM) team and to ensure that the
service delivery to customers and prospects is of excellent quality and achieves overall contract
objectives
To ensure the team has the requisite skills and tools to do their jobs effectively and
efficiently and to work closely with the team.
To oversee the development of relationships between the team and customers and
ensure that follow-up schedules and deadlines are met.
To ensure that team are motivated to targets.
To work with the Marketing Director to ensure that marketing campaigns are turned into
effective operational delivery; including additional briefing and training for team members as
required.
To provide in the reporting, process audit, marketing and internal surveys and Analytics.
Supply team with required support materials and training to give them the best chance of
optimizing results from marketing activity
Report promptly on any shortfalls in leads that may follow to a shortfall in overall
performance.
