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Customer Relationship Manager
3 weeks ago
VidPro Consultancy Services is looking for a highly motivated and customer-centric individual to manage client relationships and ensure smooth service delivery in the health insurance sector.
Key Responsibilities:- Manage customer inquiries and provide timely responses regarding policy coverage, claims, and benefits.
- Support customers during the onboarding process and ensure they have a clear understanding of their insurance policies.
- Develop strong relationships with clients to enhance satisfaction, resolve issues, and maintain business continuity.
- Collaborate with internal teams to address customer concerns efficiently and effectively.
- Analyze customer interactions, feedback, and escalations to identify areas for improvement and implement changes to enhance service quality.
- Identify opportunities for upselling or cross-selling additional insurance products to increase revenue.
- Maintain accurate records of customer interactions in CRM systems to ensure data integrity.
- Stay up-to-date on industry regulations, company policies, and product offerings to provide accurate information to customers.
