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Customer Relationship Specialist

1 month ago

Bengaluru, Karnataka, India Resolute AI Full time
About the Company:

Resolute/HumanFractal.Ai is an integrated digital health & wellness platform covering precision wellness, continuous virtual care and digital therapeutics. We create hyper-personalized health and wellness journeys which are intuitive, always on, holistic and outcome focused. We are a team of Clinicians, Engineers, Data Scientists, Practitioners, Behavioral experts with One Long Term Goal - Unlocking Full Health Potential for everyone.

Responsibilities:

1. Customer Engagement:

- Act as the main point of contact for HNI and retail customers.
- Build and maintain string, long-term customer relationships through regular communication and engagement.
- Address customer inquiries and resolve issues promptly and effectively.

Sales and Product Knowledge:

- Stay update on the full range of company products and services.
- Provide detailed information about offerings to customers and tailor solutions to meet their needs.
- Identify opportunities for upselling and cross-selling services to maximize revenue.

CRM Management:

- Utilize CRM software to manage and track customer interactions, preferences and feedback.
- Maintain accurate and updated customer records.
- Monitor customer engagement metrics and generate actionable insights.

Proactive Customer Tracking:

- Monitor customer journeys and proactively address potential concerns or needs.
- Anticipate and fulfil customer requirements to enhance satisfaction and loyalty.

Reporting and Feedback:

- Prepare and present regular reports on customer satisfaction levels, trends & insights..
- Collaborate with internal teams to provide feedback on service design and suggest improvements.
- Work closely with the product and operations teams to develop innovative solutions based on customer input.

Required Skills and Qualifications:

- Education: A bachelor's degree in business administration, economics, marketing, public relations, communications/media, management or related fields . Masters and PG Diplomas a plus
- Customer-Centric Approach: Strong communication and relationship-building skills, with an ability to understand customer needs and match them to suitable products.
- Technical Proficiency: Familiarity with CRM systems, Experience Microsoft Office suite.
- Attention to Detail: High level of accuracy in tracking accounts, sales metrics, and product interest, ensuring smooth follow-up and conversions.
- Time Management: Able to prioritize tasks and balance collections with sales-focused conversations to maximize efficiency.