Executive - Training - Collection
2 weeks ago
Executive – Training Company Profile: Credence Global Solutions is a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Health-care RCM, Technology Platforms and Contact Center verticals. Credence services leading telecommunication, health-care and media companies in the United States. Health-care providers serviced by Credence include medical transport providers, emergency physicians, health infusion service providers, and diagnostic laboratories. In the telecommunication vertical, Credence serves four of the top five providers in the United States. Our Group Companies: Credence Resource Management, LLC - Focuses on providing Receivables Management and voice based BPO services, is the flagship company of the Credence Group. Innoval Global Solutions, LLC & Medstat Inc - Provide RCM services to health-care providers. iValuate Global Technologies - Provides Technology platforms that enhance productivity and compliance for creditors and health-care providers. Our mantra is Excellence Beyond Belief. Challenges, growth opportunities, and a passion for the Job enables us to repeatedly deliver excellence to our clients. Our team is encouraged to continually explore their talents and pursue their interests giving them the authority to gain the knowledge and skills to truly be the master of their domain. We strive to bring on the best and brightest, as well as to invest in their training and education, making them a seamless extension of our team. Headquartered in Dallas, Texas, we have delivery offices in San Jose CA; Natchez MS; Mesa AZ and Pune India. Visit to know more about the company. Job Roles & Responsibilities: Conduct Training Sessions: Deliver comprehensive training sessions for employees involved in Third Party Collections, ensuring a deep understanding of relevant processes and compliance standards. Training Material Development: Create and update training materials, manuals, and documentation specific to Third Party Collections procedures and best practices. Needs Assessment: Collaborate with management to assess training needs within the Third-Party Collections team, identifying areas for improvement and skill development. Adapt Training Methods: Tailor training methods to address different learning styles and ensure optimal comprehension and application of Third-Party Collections strategies. Feedback and Evaluation: Provide constructive feedback to trainees, offering guidance for improvement. Evaluate the effectiveness of training sessions and implement enhancements as needed. Call Calibration Sessions: Attend internal and external call calibration sessions to ensure consistency in evaluating and scoring calls within the Third-Party Collections team. Provide insights and feedback to enhance call quality. Stay Updated: Stay abreast of all updates, changes, and advancements within the Third-Party Collections domain. Keep training materials current and incorporate the latest industry best practices into training sessions. Execution of Policies: Demonstrate the ability to execute policies, processes, and procedures of the organization effectively within the training context. Compliance Assurance: Ensure full compliance with all company, departmental, legal, and regulatory requirements in the delivery of Third-Party Collections training programs. Candidate Requirements Experience: Proven experience of 2+ yrs. with a focus on Third Party Collections, preferably working as a Trainer role. Familiarity with debt collection processes, compliance standards, and industry regulations. Preferred Qualification: Graduate from any stream Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner. Adaptability: Ability to adapt training approaches to accommodate various learning styles and levels of expertise within the Third-Party Collections team. Organizational Skills: Strong organizational skills to manage training schedules, materials, and documentation effectively. Team Collaboration: Collaborate with Third Party Collections management to stay updated on industry changes and ensure training programs align with current best practices. Position Requirement: Working Days: Mon to Sat (Alternate Sat Week Off) (Sun Week Off) Working hours: 8 (1hr break included) Shift Timing: Day to US Shifts (Flexible with Shift) Trainer Certification: Required to go through certification process that includes calling Future Prospects: Opportunity to transition into Senior Executive role within Training Department
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Executive - Training - Collection
2 weeks ago
Pune, Maharashtra, India Credence Global Solutions Full timeExecutive – Training Company Profile: Credence Global Solutions is a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Health-care RCM, Technology Platforms and Contact Center verticals. Credence services leading telecommunication, health-care and media companies in the United States....
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Executive - Training - Collection
2 days ago
Pune, Maharashtra, India Credence Global Solutions Full timeExecutive – Training Company Profile: Credence Global Solutions is a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Health-care RCM, Technology Platforms and Contact Center verticals. Credence services leading telecommunication, health-care and media companies in the United States....
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Executive - Training - Collection
2 weeks ago
Pune, Maharashtra, India Credence Global Solutions Full timeExecutive – TrainingCompany Profile:Credence Global Solutionsis a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Health-care RCM, Technology Platforms and Contact Center verticals. Credence services leading telecommunication, health-care and media companies in the United States....
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Executive - Training - Collection
2 hours ago
Pune, Maharashtra, India Credence Global Solutions Full timeExecutive – Training Credence Global Solutions is a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Health-care RCM, Technology Platforms, and Contact Center verticals. We service leading telecommunication, health-care, and media companies in the United States. Our healthcare providers...
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Executive - Training - Collection
4 weeks ago
Pune, Maharashtra, India Credence Global Solutions Full timeExecutive – TrainingCompany Profile:Credence Global Solutionsis a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Health-care RCM, Technology Platforms and Contact Center verticals. Credence services leading telecommunication, health-care and media companies in the United...
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Training Specialist
1 day ago
Pune, Maharashtra, India Credence Global Solutions Full timeJob Description:Credence Global Solutions is a leading provider of diversified technology-driven financial transformation services. As an Executive Trainer, you will play a crucial role in delivering comprehensive training sessions to employees involved in Third Party Collections, ensuring they have a deep understanding of relevant processes and compliance...
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Collection Training Program Manager
6 days ago
Pune, Maharashtra, India Credence Global Solutions Full timeAbout Us:Credence Global Solutions is a financial transformation company driven by technology. Our expertise spans Receivables Management, Health-care RCM, Technology Platforms, and Contact Center verticals. We partner with leading US-based telecommunication healthcare and media companies. Our diverse client base includes medical transport providers...
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Pune, Maharashtra, India Credence Global Solutions Full timeWe're seeking an experienced Collection Training Lead to join our team at Credence Global Solutions.This position plays a vital role in ensuring our Third-Party Collections team has the necessary skills and knowledge to excel in their roles.Responsibilities will include:Delivering comprehensive training sessions to employees involved in Third-Party...
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Pune, Maharashtra, India Zap Tech Private Limited Full timeThe Accounts Receivable Collections Training Expert will be responsible for designing and delivering training programs that improve agent performance, ensure compliance, and maximize recovery rates while maintaining a positive customer experience.The ideal candidate will have proven experience as a Soft Skills Trainer in a Call Center environment, preferably...
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Pune, Maharashtra, India Credence Global Solutions Full timeOur Mission:Credence Global Solutions is committed to delivering excellence in financial transformation through technology-driven solutions. We specialize in Receivables Management Health-care RCM Technology Platforms and Contact Center verticals. Our clients include leading telecommunication healthcare and media companies in the United States. We pride...
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Collection Training Lead
23 hours ago
Pune, Maharashtra, India Credence Global Solutions Full timeCredence Global Solutions is a leader in the Receivables Management, Health-care RCM, Technology Platforms, and Contact Center verticals.We're looking for an experienced Executive - Training Development Expert to join our team and drive our training initiatives forward.In this role, you'll be responsible for:Developing and delivering comprehensive training...
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Executive - Training Development Expert
1 day ago
Pune, Maharashtra, India Credence Global Solutions Full timeCredence Global Solutions is a cutting-edge technology-driven financial transformation company.Our team of experts specializes in Receivables Management, Health-care RCM, Technology Platforms, and Contact Center verticals.We partner with leading telecommunication, health-care, and media companies in the United States.Our group includes Credence Resource...
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Compliance Training Manager
23 hours ago
Pune, Maharashtra, India Credence Global Solutions Full timeCompany Overview:Credence Global Solutions is a diversified technology-driven financial transformation company with a focus on Receivables Management, Health-care RCM, Technology Platforms, and Contact Center verticals. We provide services to leading telecommunication, health-care, and media companies in the United States, including medical transport...
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Senior Collector Training Specialist
7 days ago
Pune, Maharashtra, India Zap Tech Private Limited Full timeJob DescriptionZap Tech Private Limited is seeking an experienced Senior Collector Training Specialist to enhance the communication, negotiation, and customer service skills of our collection agents.The ideal candidate will design and deliver training programs that improve agent performance, ensure compliance, and maximize recovery rates while maintaining a...
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Collections Specialist
3 weeks ago
Pune, Maharashtra, India Staff4Me Full timeWe are seeking a dedicated and experienced Collections Specialist to join our team at Staff4Me. As a Collections Specialist, you will be responsible for maintaining customer relationships and ensuring timely payment of outstanding accounts receivable.Responsibilities: Conduct outbound collection calls in a professional manner to maintain customer...
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AR Collections
3 weeks ago
Pune, Maharashtra, India 2coms Full timeJob Description Job Opening: Senior Associate/ Lead Associate - AR Collections Company: Leading MNC Location: Pune (Work from office) Experience: 3+ Years (Relevant 2+ years) Notice Period: Immediate-30 Days Shift: US Shift Responsibilities:Handling day-to-day collection activities and collections portfolioManaging dispute management and reducing PD% and...
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Executive - Training - RCM
2 days ago
Pune, Maharashtra, India Credence Global Solutions Full timeCompany Profile: Credence Global Solutions is a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Health-care RCM, Technology Platforms and Contact Center verticals. Credence services leading telecommunication, health-care and media companies in the United States. Health-care providers...
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Executive - Training - RCM
4 weeks ago
Pune, Maharashtra, India Credence Global Solutions Full timeCompany Profile:Credence Global Solutions is a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Health-care RCM, Technology Platforms and Contact Center verticals. Credence services leading telecommunication, health-care and media companies in the United States.Health-care providers...
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Training Coordinator
3 weeks ago
Pune, Maharashtra, India Global Talent Track Full timeYou will be responsible for:Mapping out training plans and schedules, designing and developing training programs (outsourced or in-house)Choosing appropriate training methods per case (virtual, simulated, mentoring, on the job training, professional development classes, etcConducting organization-wide training needs assessment and identify skills or...
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Executive - Training - RCM
4 weeks ago
Pune, Maharashtra, India Credence Global Solutions Full timeCompany Profile:Credence Global Solutions is a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Health-care RCM, Technology Platforms and Contact Center verticals. Credence services leading telecommunication, health-care and media companies in the United States.Health-care providers...
